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- Tasks: Deliver goods efficiently while ensuring customer satisfaction and maintaining vehicle cleanliness.
- Company: Join a reputable company focused on exceptional service and customer loyalty.
- Benefits: Enjoy 25 days holiday, competitive pay, and overtime opportunities.
- Why this job: Be part of a dynamic team that values communication and customer service excellence.
- Qualifications: Strong communication skills and a willingness to learn about products and company policies.
- Other info: Participate in annual stock checks and assist with out-of-hours services when needed.
3.5t Delivery Driver/Warehouse Operative
MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to distribution enquires, building customer loyalty and enhancing the company s reputation for service.
Benefits for the 3.5t Delivery Driver/Warehouse Operative:
12 week probation period , if the candidate is succesful on going permanent the candidate will be entilted to :
25 days holiday + bank holidays
Call out rota – The candidate will be paid £80-£100 per hour from the time they leave there house to the time they are back .
Over time to be paid at time and a half at £18.78
MAIN DUTIES/RESPONSIBLITIES FOR 3.5t DELIVERY DRIVER/WAREHOUSE OPERATIVE:
- Dealing with trade counter customer
- Picking and packing.
- Loading and offloading vehicles.
- If making deliveries you are also responsible for:
- Daily vehicle checks
- Cleanliness of vehicle
- Working within service level criteria.
- Daily branch proposal and continuous stock taking.
- Day-to-day administration.
- Participation in the annual stock take.
You should:
Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team s goal of improving service levels to be the best in the industry.
Provide accurate and regular order handling to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales/stock turnover.
Resolve customer queries/warranty/credits/complaints to the satisfaction of all parties.
Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction.
Maintain close contact with customer service staff, understand their working practices and be proactive in preventing the occurrence of avoidable problems for our customers.
Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
Provide cover within the branch / trade counter, at which you are based, during unplanned absences.
Ensure that the warehouse and trade counter support sales in achieving product sales / and market share in accordance with company objectives.
Communicate effectively with the Branch Manager
Acquire and demonstrate the necessary selling skills, product knowledge and understanding of company policy to work effectively.
Provide assistance and motivation to all colleagues when required.
Work within Goldmine sales procedures in the branch environment.
Work with the Branch Manager to ensure that customers required levels of service are being met.
Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner.
Maintain company property to the required standard.
Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company.
Be prepared to assist with out-of-hours services to customers when the need arises.
Participate in the company annual stock check.
As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook.
- Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation s sensitive and confidential data being disclosed to competitors and other interested parties.
- Any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director.
SKILLS REQUIRED FOR THE 3.5t DELIVERY DRIVER/WAREHOUSE OPERATIVE:
- To be an effective communicator.
The selling skills, product knowledge and understanding of company policy required to work effectively on the trade counter.
DELIVERY DRIVER employer: Team CV LTD
Contact Detail:
Team CV LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DELIVERY DRIVER
✨Tip Number 1
Make sure to highlight your customer service skills during the interview. Since this role emphasizes building customer loyalty and providing a friendly response to inquiries, showcasing your ability to handle customer interactions effectively will set you apart.
✨Tip Number 2
Familiarize yourself with the company's products and services before the interview. Understanding what you’ll be delivering and how it fits into the overall service will demonstrate your commitment and readiness for the role.
✨Tip Number 3
Prepare to discuss your experience with logistics and distribution. Being able to talk about your previous roles in similar environments, especially regarding loading, offloading, and daily vehicle checks, will show that you are well-prepared for the responsibilities of this position.
✨Tip Number 4
Emphasize your teamwork skills. This job requires close communication with various team members, so sharing examples of how you've successfully collaborated in past roles can help illustrate your fit for the team-oriented environment.
We think you need these skills to ace DELIVERY DRIVER
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience you have as a delivery driver or in warehouse operations. Mention specific duties you've performed that align with the job description, such as loading and offloading vehicles or customer service.
Showcase Communication Skills: Since effective communication is key for this role, provide examples of how you've successfully interacted with customers or resolved issues in past positions. This will demonstrate your ability to contribute to customer satisfaction.
Detail Your Problem-Solving Abilities: Include instances where you've identified potential problems and taken proactive steps to resolve them. This aligns with the company's goal of ensuring smooth order flow and customer satisfaction.
Express Your Commitment to Safety and Standards: Mention your understanding of health and safety regulations and your commitment to maintaining company property and standards. This shows that you take your responsibilities seriously and are a reliable candidate.
How to prepare for a job interview at Team CV LTD
✨Show Your Customer Service Skills
Since the role emphasizes customer satisfaction, be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to provide friendly and helpful responses.
✨Demonstrate Your Knowledge of the Role
Familiarize yourself with the main duties and responsibilities of a delivery driver and warehouse operative. Be ready to discuss how you would handle daily vehicle checks, loading and offloading, and maintaining cleanliness.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would collaborate with team members and external sales engineers.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific instances where you've identified potential problems and implemented solutions. This will demonstrate your proactive approach to ensuring smooth operations and customer satisfaction.
