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For Companies At a Glance
- Tasks: Help customers by opening cases, investigating accidents, and translating important documents.
- Company: Join a leading European Insurance company with a focus on career growth and flexibility.
- Benefits: Enjoy hybrid working, 28 days holiday, BUPA healthcare, and a company pension.
- Why this job: Build a rewarding career while making a real impact in customer service across Europe.
- Qualifications: Fluency in an additional European language and some office experience required.
- Other info: Full training provided with excellent progression opportunities.
Multilingual Customer Service Advisor
Manchester City Centre
24,000
Hybrid working & flexible working
Great benefits package
We are closely partnered with a large European Insurance company who offer flexibility, a great overall package and the ability to truly build a career. They are looking for an individual with additional linguistic skills that can support policy holders from countries across Europe. They will provide full industry training and a long term development pathway.
Your key responsibilities as a Multilingual Customer Service Advisor
Opening and setting up cases to register on the company database.
Carry out investigations to understand who is at fault for road traffic accidents.
Check for risks of fraud by using police reports,
Identify high value claims and report to management.
Assist with translating statements, police reports and client emails.
The package as a Multilingual Customer Service Advisor
Holidays – 28 days per year + UK Bank Holidays (8). (36 days)
24,000 salary with annual bonus scheme.
Hybrid working (fully remote to start with and days discuss in phone interview)
Flexible working hours if required (Core business hours 9am – 5pm).
Excellent progression possibilities.
Support with qualifications if a business case is proven.
BUPA healthcare
Company pension entitlement
Free parking on site.
What we are looking for
An additional European or Baltic language. (We will consider all applicants) Office based experience of some capacity
Please apply with your latest CV to be considered for this career move within Insurance!
Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Multilingual Customer Service Advisor employer: Time Recruitment Solutions Ltd
Contact Detail:
Time Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Service Advisor
✨Tip Number 1
Make sure to highlight your multilingual skills during the interview. Since this role requires supporting policyholders from various European countries, showcasing your language proficiency can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the insurance industry terminology in the languages you speak. This will not only help you communicate effectively but also demonstrate your commitment and understanding of the role.
✨Tip Number 3
Prepare for situational questions that may involve handling customer inquiries or resolving issues. Think of examples from your past experiences where you successfully managed similar situations, especially in a multilingual context.
✨Tip Number 4
Research the company and its values. Understanding their approach to customer service and how they support their employees can help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Multilingual Customer Service Advisor
Some tips for your application 🫡
Highlight Your Language Skills: Make sure to emphasize your multilingual abilities in your CV and cover letter. Specify the languages you speak and your proficiency level, as this is a key requirement for the role.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service or office-based roles. Use keywords from the job description to demonstrate that you meet the qualifications they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle multilingual communications. Mention any specific experiences that relate to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Time Recruitment Solutions Ltd
✨Showcase Your Language Skills
Since this role requires multilingual capabilities, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in the languages you speak to show your fluency and confidence.
✨Understand the Insurance Industry
Familiarize yourself with basic insurance terminology and concepts. This will help you engage in meaningful discussions about the role and show that you're serious about building a career in this field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully resolved issues or managed customer inquiries.
✨Highlight Your Flexibility and Adaptability
The job offers hybrid and flexible working options, so emphasize your ability to adapt to different work environments. Share examples of how you've successfully worked in both office-based and remote settings.
