The Professional Security services co-ordinator works within the Professional security services team which is part of the Cyber security division. The Division is responsible for the full life cycle of security services including inception, introduction, management and development.
The role:
The role is part of the Professional Services team which is the team responsible for the provision of a range of cyber security services including Penetration Testing, Cyber Security Assessment Cyber Essentials and other security services.
Your role of the co-ordinator is to assist in the co-ordination of these services. You will also support development of services to ensure they continue to meet emerging requirements of the user community and supports security services managers in formulating future strategy for the services.
If you are passionate about cyber security, then this could be the role for you, as training and development in key areas will be provided to support your ongoing learning., * Communication: Acting as a first point of contact for Clients, Internal and External via email /Teams and Telephone.
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Scheduling: Coordinating and prioritising engagements.
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Collaboration: Working with teams and other members to allocate engagements to the testing team and Security specialists
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Attention to Detail: Ensuring all aspects of the project are completed to a high standard.
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Record Keeping: Maintaining digital records, processing and reporting with accuracy.
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Documentation: Creation and maintaining spreadsheets, and reports.
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Service Management: Ensuring Customer expectations and satisfaction are met.
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Deadline Management: Monitoring deadlines and progress to ensure delivery in a timely fashion and within budget.
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Engagement Oversight: Taking ownership and responsibility for overseeing the delivery of an engagement and making necessary adjustments to meet specifications and high standards.
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Experience: Proven work experience as an Administrative Coordinator, Administrator, or similar role.
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Excellent communication skills, both written and verbal
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Excellent MS office Skills
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The ability to work under pressure
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Organizational Skills: Ability to manage multiple tasks and engagements simultaneously.
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Ability to manage and adapt to change in an ever-evolving department.
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Problem-Solving: Able to address and resolve issues independently and efficiently.
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Attention to detail – Ensuring all aspects of the engagements are delivered to a high standard.
Nice to have
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Ability to work under own initiative
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Comes from and IT or Service background (not essential)
Skills & personal qualities:
Need to have
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Helpful and friendly manner
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Good interpersonal skills
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Organised and can manage priorities effectively
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Excellent time management
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Ability to work independently and to support the larger team
Nice to have
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Experience with Scheduling tools – training will be given
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Ticketing service experience – training will be given
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CRM experience – training will be given
Qualifications & training:
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ITIL Foundation, but not essential
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Prince2 Foundation, but not essential
Nice to have
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Project coordination
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Prince2
DBS required or enhanced background screening: (This position requires the successful candidate to undergo enhanced background screening checks, which include but is not limited to
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Basic / Enhanced UK criminal record check
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Credit check
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International fraud and sanctions.
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Annual leave
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Car scheme
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Company pension
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Cycle to work scheme
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Employee discount
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Enhanced maternity leave
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Free flu jabs, * Flexible work pattern, which can adapt to suit your schedules and personal commitments
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31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days
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Generous flexible pension schemes
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Protection benefit – life cover
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Annual Jisc performance award
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A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support
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A generous budget to support you with external learning and Continuous professional development
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Allocated allowance of up to £250 to equip your home office
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Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
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The opportunity to donate to charity tax-free with our Payroll Giving benefit
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Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology
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A wide range of discounts from retailers and big-name high-street stores and CSSC membership
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Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks
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Support your volunteering with up to 3 days volunteer leave
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Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use
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Free flu vaccinations
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Employee recognition awards and travel loans
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A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
Equity, diversity and inclusion
At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.
Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice.
Contact Detail:
Jisc Recruiting Team
