Customer Relations Executive

Recruit4staff are proud to be representing their client, a leading Waste / Recycling company in their search for a Customer Relations Executive   to work based in the Birmingham area .  For the successful Customer Relations Executive our client is offering: Salary up to £27,000 per annum 8:30am to 5:00pm Monday to Friday Permanent Position Benefits: Company Car, Holidays, Pension The role – Customer Relations Executive  : – Visit customers in the field / to their site for management of their enquiries and complaints Planning own diary and making appointments to see customers with the aim to resolve complaints and maintain a continued trading relationship Ability to manage a workload through a CRM system Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion Engage in contractual matters and negotiation of rates where applicable What our client is looking for in a Customer Relations Executive : – Experience in a customer service role – ESSENTIAL Customer relations and complaint management experience – ESSENTIAL End to End Complaint Resolution – ESSENTIAL Excellent communication, inter-personal analytical and Microsoft skills A full…