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For Companies At a Glance
- Tasks: Join our Aftersales team, handling customer calls and booking services.
- Company: A leading SME in Sevenoaks, known for its supportive work environment.
- Benefits: Enjoy private healthcare, free parking, and a friendly office culture.
- Why this job: Great opportunity to develop your customer service skills in a dynamic team.
- Qualifications: 2+ years in Customer Service; strong communication and system skills required.
- Other info: Monday to Friday role with a competitive salary of £26,000 - £32,000.
The predicted salary is between 26000 - 32000 £ per year.
My client, a leading SME in the Sevenoaks area, are looking for a Service Administrator to join their Aftersales team on a permanent basis.
Role & Responsibilities:
- Working in an Aftersales team of 4, you will be primarily responsible for taking customer calls regarding servicing of equipment and machinery.
- Raising the job, ensuring the servicing is booked in.
- Raising invoices for any work that has been completed.
- Assist with daily service department needs.
- Liaise with various teams across the business.
- Make some outgoing calls to companies who may have lapsed and assess their needs.
Essential Skills & Experience:
- 2+ years’ experience in a Customer Service or Aftersales role.
- Confident using multiple internal systems.
- Understanding of aftersales processes.
- Great communication skills.
- Import experience would be an advantage.
Package:
- Salary of £26,000 - £32,000 (dependent on experience).
- Monday to Friday, 8:30am – 5:30pm.
- Private healthcare.
- Free parking.
- Great offices and friendly office culture.
Service Administrator employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the aftersales processes specific to the industry. Understanding how service administration works in a practical context will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be taking customer calls, practice clear and concise communication to ensure you can handle inquiries effectively.
✨Tip Number 3
Network with professionals in the field. Join relevant online forums or local groups to connect with others in customer service or aftersales roles, which could lead to valuable insights and potential referrals.
✨Tip Number 4
Research the company culture of the SME you're applying to. Understanding their values and work environment can help you tailor your approach and demonstrate that you're a good fit for their team.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service or aftersales roles. Emphasise any specific achievements or responsibilities that align with the job description, such as handling customer calls or liaising with different teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the aftersales process and your communication skills. Mention why you are interested in this specific role and how your background makes you a great fit for the team.
Highlight Relevant Skills: In your application, clearly outline your experience with internal systems and any import experience you may have. Use specific examples to demonstrate your proficiency and confidence in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Administrator role.
How to prepare for a job interview at Insight Select
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service or aftersales roles. Be ready to discuss specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Familiarise Yourself with Aftersales Processes
Understanding the aftersales processes is crucial for this role. Brush up on common practices and be prepared to discuss how you can contribute to improving these processes within the team.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various teams and taking customer calls, practice articulating your thoughts clearly. Consider preparing a few scenarios where effective communication made a difference in your previous roles.
✨Research the Company Culture
Get to know the company’s values and culture. During the interview, express how your personal values align with theirs, and share why you would thrive in their friendly office environment.
