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- Tasks: Engage with customers over the phone, addressing their billing queries and finding solutions together.
- Company: Join EE, a leading telecommunications company committed to customer satisfaction and employee development.
- Benefits: Enjoy flexible working options, competitive salary, online GP access, and generous family leave policies.
- Why this job: Make a real impact while developing your career in a supportive and dynamic team environment.
- Qualifications: No specific qualifications required; just bring your life experience and communication skills.
- Other info: Opportunities for home working and personal career growth are available.
The predicted salary is between 25000 - 26000 £ per year.
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you can navigate challenging situations effectively.
✨Tip Number 2
Research EE's values and customer service philosophy. Understanding what they stand for will allow you to align your answers with their expectations, making you a more appealing candidate.
✨Tip Number 3
Practice active listening techniques. Being able to show that you can listen to customers' needs and respond appropriately is crucial in a customer service role, and it will set you apart from other candidates.
✨Tip Number 4
Prepare examples from your life experience that showcase your resilience and relationship-building skills. These stories can illustrate your ability to connect with customers and find the best outcomes for them.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: In your application, emphasise any life experiences that demonstrate your resilience and ability to handle challenging situations. This could include examples from family life or previous roles where you've built strong relationships.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Focus on skills such as communication, problem-solving, and adaptability, which are crucial for success in this position.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for customer service. Mention how you can contribute to the Billing Team and support customers effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight your life experiences that have equipped you with resilience and problem-solving skills. Share specific examples of how you've navigated challenging situations, as this will resonate well with the interviewers.
✨Demonstrate Active Listening
As a Customer Service Advisor, listening is key. During the interview, practice active listening by summarising what the interviewer says and responding thoughtfully. This shows that you value communication and understand customer needs.
✨Emphasise Flexibility and Adaptability
Discuss your ability to adapt to changing circumstances, especially in a role that offers flexibility. Mention any past experiences where you successfully managed multiple responsibilities or adjusted to new challenges.
✨Prepare Questions About the Role
Come prepared with insightful questions about the Customer Service Billing role and the team culture. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
