Motor Claims Advisor

We are an FCA-regulated claims management company with permission to advise, investigate or represent the client. Due to continued growth, we are seeking a claim handler with experience in claimants\’ accident management, credit hire, and personal injury claims. This role is an excellent opportunity for an ambitious, highly knowledgeable individual who wants to excel his/her career and help the firm reach the next level of success. As a claim handler, you will be managing the new and existing claims whilst completing the following: * Taking details from clients mainly over the phone but also in person or by email * Collecting evidence, establishing liability and deciding the best course of action * Opening files on the case management system (proclaim) * Instructing credit hire companies and panel solicitors where necessary * Liaising with the clients and third-party insurers * Liaising with panel solicitors/file handlers * Liaising with other parties such as repairers, hire companies, police, witnesses, etc. * Providing updates and explaining legal documents to the clients * Assisting clients in completing documents where necessary * Contacting clients for outstanding information/ documentation. * Office administration (photocopying, scanning, incoming and outgoing posts etc.) Skills needed * Have good knowledge and experience in establishing liability * Worked in a similar role in a claims management company, credit hire company or solicitor practice * Experience in dealing with client and third-party insurers, repairers, solicitors, engineers, credit hire companies * knowledge of credit hire and personal injury claims is essential (RTA) * Knowledge of Microsoft Word, Outlook and the Internet; computer literate with strong typing skills * Excellent communication skills and the ability to deal with clients in a friendly and professional manner over the telephone and in person Other information: Location: Stratford: Salary: Negotiable Perks: Pension + Free Gym Membership Holidays: 21 days per year Start Date: ASAP Hours: Monday to Thursday, 9 am to 5.30 pm, Friday, 9 am-5 pm Transport: 5 minutes walking distance from Pudding Mill Lane station No agencies, please