Soft Services Manager

Pinnacle Group is looking to recruit an experienced Soft Services Manager to join the B2B Team at our client’s large Manufacturing fuel plant specialties based in Ellesmere Port CH65.

You will be responsible for managing the onsite operational Cleaning and Laundry Services provided by us to our client in an efficient, well-organised, and innovative manner, whilst maintaining well-organised, accurate, and up-to-date records of business activity, ensuring tight financial controls and SLA’s are met. As well as being responsible for people management and the associated areas and will be the first point of contact concerning all client queries., * The first point of contact for our clients, working with them, our stakeholders and colleagues to build and continue excellent and valuable relationships ensuring the efficiency and consistent running of the operational services provided.

• Produce accurate records and data about site-specific information driven through KPIs.

• Responsible for the management and control of site finance concerning P&L and budgets.

• Complete administrative tasks such as AI’s, RA’s rotas, payroll, stock take and orders, to maintain maximum automation and efficiency to reduce outstanding monies.

• Meet with key stakeholders to address any cleaning concerns that may arise. To carry out site cleaning audits to ensure that the high standards are being met.

• Implement and continuously conduct successful on-site inductions, conduct 1-2-1’s and training ensuring associated training records are maintained, ensuring service levels and cleaning standards are met at all times.

• Experience in Facilities Management at the Management level

• Effective and decisive organisational skills and the ability to develop operational teams focused on service delivery

• Understanding of H&S, Environment, and QA procedures.

• Ability to understand and support in the management of budgets

We are offering a Permanent Full-Time Contract and you will be working a 8 hour shift Monday to Friday between 6am – 4pm., As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages

• Flexible Working Arrangements

• Life Assurance

• Enhanced Pension Scheme

• Additional Annual Leave

• Private Medical Insurance

• Cycle to Work Scheme

• Employee Assistance Programme

• Retail Discounts

• Childcare Assistance

• Season Ticket Loans

• Sick Pay Schemes

• Personal Development Plans

• Company Car/Car Allowance

• Electric Vehicle Scheme

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