Helpdesk Co-Ordinator

Key Responsibilities: ✅ Job Logging & Coordination Handle incoming job requests from clients via phone and email. Accurately log job details into the system and prioritise tasks. Assign jobs to in-house engineers and subcontractors, ensuring efficient scheduling.✅ Engineer & Subcontractor Management Communicate job details and schedules to engineers and subcontractors. Monitor job progress and ensure timely completion. Arrange emergency call-outs when required.✅ Parts Ordering & Stock Management Identify and order necessary parts for repairs and installations. Liaise with suppliers to ensure prompt delivery.✅ Client Liaison & Aftercare Keep clients updated on job progress and expected completion times. Handle client queries, complaints, and aftercare services professionally.Skills & Experience Required: ✅ Previous experience in a helpdesk, scheduling, or administration role within plumbing, heating, FM, or construction is highly desirable. ✅ Strong organisational skills with the ability to multitask and prioritise workload. ✅ Excellent communication skills for liaising with clients, engineers, and suppliers. ✅ Good problem-solving abilities to handle job scheduling conflicts and urgent requests. What's on Offer? ✅ A stable, full-time office-based role with a reputable company. ✅ Competitive salary paying up to £30,000 and benefits package. ✅ Friendly and supportive work environment. ✅ Opportunities for career progression within the company. 📩 How to Apply: If you're an organised and proactive individual with experience in Helpdesk, we'd love to hear from you! Get in touch with Emma Steven for a confidential chat