Outcomes First Group People Operations Administrator

Job description

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

We’re on a mission to give our colleagues an amazing work/life balance!

Job Title: People Operations Administrator

Location: Bolton office-based role

Salary: Up to £25,500 per annum

Contract: Permanent – Full Time 37.5 hours per week

About the Role & You:

Are you looking to progress your career in HR and work with a team that is talented and lively? Do you have the skills to support the sector’s best service leaders with all their administrative requirements and upskill yourself in generalist HR in the process?

If you answered yes, we have the perfect role for you.

Our central HR Operations team based in the Atria Offices in Bolton is expanding rapidly to meet the needs of the business. In this busy role you will be the first point of contact for all HR-related queries.

You will manage and coordinate all queries, updates, and requests across the entire business via our central HR telephone number and email inbox. As the face of HR, this office-based role requires you to have a knowledge of general HR, a sense of urgency and also keen customer service skills.

To be successful in this role you will have good organisational skills, the ability to prioritise tasks and be personable, yet professional always.

We are looking for someone that is able to work proactively to meet the customer’s needs and is comfortable communicating with stakeholders of all levels.

As HR Administrator you will be confident in dealing with conflict situations and supporting managers to come to the right solutions.

What we are looking for:

• Experience of working with confidential information and databases (preferably with HR systems)

• Previous experience working within a fast-paced and time-sensitive environment.

• Confident use of Microsoft Office packages / Databases and speaking on the phone in a professional capacity

• Able to deal with conflict situations when dealing with enquiries.

• Excellent effective time management and prioritising skills.

• Excellent customer service skills both written and verbal.

• Attention to detail and the ability to follow processes.

• Problem-solving and positive attitude.

• Knowledge or experience of HR (or hold an HR qualification)

About People Services

Our People Services function provides centralised HR support to all organisations that make up Outcomes First Group, our service-focused approach ensures that all queries and requests are resolved quickly, and we provide the best support to all our employees. We believe in building lifelong careers for our HR Professionals by coaching, mentoring, and sharing best practices.

Interested in hearing more? Apply today and our Resourcing Team will be in touch!

About the Group

Outcomes First Group exists to make sure vulnerable young people get the opportunities they need, whether that involves providing them with specialist education or residential care. Our aim is to help them thrive.

The Outcomes First family consists of two organisations: Acorn Education and Care, and Options Autism. Together, we educate, care for, and support children and vulnerable people across the UK, empowering them to be happy and make their way in the world.

Why work for us?

Your wellbeing is very important to us, and we know that being able to choose the benefits that suit you and your family will support your wellbeing.

Whatever your role and wherever you are located, you will love VISTA, our flexible benefits platform which lets you tailor your benefits package.

• And when your circumstances change‿no problem. You can flex, trade, and add to your benefits package to suit your circumstances.

• Holidays start at 25 days per annum plus bank holidays on top with options to buy an additional 5 days.

• Critical illness covers and life assurance options.

• Company Pension with options to increase your contributions.

• Private medical and dental Insurance

• 100’s of discount options valid in the UK and abroad

• Eco-Car Scheme

• “Your Wellbeing Matters- access to a wide range of first-class mental health support services and physical health checks

• Career development opportunities

• Professional support networks and groups

• 4 Day working week – ‘rest-day’ could be any day Mon-Fri (agreed with Manager), available after successful completion of probationary period for full time workers only

We are committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be subject to a fully enhanced DBS, which must be registered on the update service.

We are an Equal Opportunities Employer.