Head of Design

Head of Service Design

£100,000 – £110,000 + Benefits

Location: Remote

Our client, a leading financial services company is on an exciting growth journey and are looking for a Head of Service Design to lead and inspire our design team. This pivotal role will shape transformative customer and colleague experiences across our multi-brand environment.

Role Overview:

You’ll lead a team of circa 10 designers to create end-to-end experiences aligning to their strategic goals and objectives. You’ll also be responsible for setting design standards and ways of working within the design community.

Key Responsibilities:

• Lead the design of seamless, transformative experiences for customers and colleagues.
• Oversee estimation of transformation initiatives for planning and business case development.
• Define and enforce design principles in collaboration with technology and business teams.
• Drive cross-functional and global collaboration to ensure consistent delivery.
• Lead and develop a high-performing design team.

Qualifications:

• Proven experience leading Service Design in a multi-brand setting.
• Strong expertise in service blueprinting and design methodologies.
• Excellent leadership and stakeholder management skills.