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- Tasks: Manage the membership renewals process and ensure smooth communication with members.
- Company: Join a leading membership organisation in the Environment & Energy sector with over 350 corporate members.
- Benefits: Enjoy a competitive hourly rate, hybrid working options, and gain valuable experience.
- Why this job: Be part of a crucial team that enhances member experiences and contributes to environmental initiatives.
- Qualifications: Organised, confident communicator with experience in membership or customer journeys and CRM systems.
- Other info: This is a temporary role starting ASAP in Central London.
Member Services Assistant – Contract 6 Month FTC
The role offers a salary of £29,450 per annum for the position of Member Services Assistant (Contract, FTC).
Location – work from home with occasional office attendance (Edinburgh)
Key Responsibilities
- Provide exceptional customer service via telephone and email to members and non-members, ensuring their enquiries and concerns are addressed professionally and efficiently.
- Manage membership subscriptions, including collecting, reconciling, and allocating payments such as BACs, credit cards, and direct debits, ensuring accuracy and timely processing.
- Assist with application processing for reduced subscriptions, dual memberships, and reinstatements, applying relevant criteria and policies with discretion.
- Support the booking and payment processes for exams, including granting exemptions and liaising with members, employers, and other relevant bodies.
- Contribute to projects and ad hoc support tasks within a member-centric, team-driven environment, maintaining high service standards and adhering to SLAs.
- Maintain excellent record-keeping, ensure compliance with policies, and manage workload priorities effectively to meet deadlines.
Person Specification
- Experience in membership services for a professional body, with outstanding verbal and written communication skills.
- Strong attention to detail and accuracy, with the ability to handle complex enquiries tactfully and diplomatically.
- Proven ability to work independently, organise own workload, and adapt to changing priorities.
- IT proficient, with good knowledge of data management and customer relationship systems.
- A team player with a collaborative approach, understanding the importance of fostering positive relationships within and outside the team.
- Knowledge of compliance and working in a member-focused, values-driven organisation.
The ideal candidate will have a proactive attitude, excellent customer care skills, and experience in managing varied membership-related tasks within a professional body environment.
How to Apply
If you meet the outlined criteria for the Member Services Assistant and are eager to contribute to a dynamic, member-focused organisation, we invite you to apply for this exciting opportunity. Please submit your CV through our online application portal, ensuring that you demonstrate your relevant experience and skills aligned with the Member Services Assistant role. Early applications are encouraged as the role is highly sought after and interview slots may be limited. We look forward to reviewing your application.
membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.
Membership Assistant employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Assistant
✨Tip Number 1
Familiarise yourself with the membership renewals process. Understanding the key stages and common challenges can help you demonstrate your knowledge during interviews, showing that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your CRM skills. Since experience with CRM systems is essential for this role, being able to discuss your familiarity with specific platforms or how you've used them in past roles will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've managed multiple workstreams effectively. Think of specific instances where you successfully juggled various tasks under tight deadlines, as this will highlight your organisational skills.
✨Tip Number 4
Practice your communication skills. As a Membership Assistant, you'll need to engage with members professionally. Consider role-playing scenarios where you handle inquiries or communicate important information to showcase your confidence.
We think you need these skills to ace Membership Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and membership management. Emphasise your organisational skills and any previous roles where you managed multiple tasks or deadlines.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences align with their needs, particularly in managing membership renewals and communications.
Showcase Communication Skills: Since the role requires confident communication, include examples in your application that demonstrate your written and verbal communication abilities. Mention any experience with customer service or stakeholder engagement.
Highlight CRM Experience: If you have experience using CRM systems, make sure to mention it in your application. Detail how you've used these systems to manage member information or streamline processes in previous roles.
How to prepare for a job interview at Membership Bespoke
✨Show Your Organisational Skills
As a Membership Assistant, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the end-to-end renewals process effectively.
✨Communicate Confidently
Since the role requires clear communication with members, practice articulating your thoughts clearly and confidently. You might want to prepare for common questions about how you would handle member enquiries or communicate important deadlines.
✨Familiarise Yourself with CRM Systems
The job mentions experience with CRM systems. If you have used any in the past, be ready to discuss your familiarity with them. If not, do some research on popular CRM tools and be prepared to explain how you would quickly adapt to using one.
✨Understand the Membership Process
Take some time to understand the membership renewals process and its importance. Being able to discuss this knowledge during your interview will show that you are proactive and genuinely interested in the role and the organisation's mission.
