Awards Partner - Customer Engagement

We’re looking for an Awards Partner – Customer Engagement to join our team in London as part of our Awards function.

Your Role: You will support our key customers at each stage of the entry process, helping them understand the rules of entry, providing guidance on category selection and ultimately generating entries to all LIONS Festivals. The Awards are at the heart of the LIONS business and you will focus on protecting and nurturing these Awards which serve the global creative community as a Global Benchmark., Working closely with wider Awards Team to take a customer behaviour-informed approach, building comprehensive customer profiles, customer journeys and sector-specific account management strategies – feeding back insights to the business when attained.

Increasing engagement levels and entries from accounts by building trust in customer relationships.

Delivering on growth strategies – tapping into new audiences for our Awards.

Building a comprehensive understanding of the business in order to talk cross-portfolio to better serve our customers – including other internal stakeholders when necessary.

Assist in recruiting, training and line management of fixed term/seasonal staff hired to assist the core Awards team in the lead up to Festivals.

Leading the engagement of a regional Festival; representing the Engagement team in weekly calls with the wider business, accurately reporting on performance and overseeing entries processes.

On-site coordination and delivery of Awards activities which supplement the overall customer experience.

Exceptional Communication & Relationship Building: A natural communicator who excels at engaging with both customers and internal stakeholders, delivering clear guidance, and fostering positive, long-term relationships that drive success.

Organisational Excellence: Highly organised and adept at managing multiple tasks, timelines, and teams to ensure the seamless delivery of award programs.

Meticulous Attention to Detail: Thorough and detail-oriented, ensuring all work meets high standards and aligns with expectations.

Customer-Centric Approach: Experience in customer-facing roles, preferably in account management or customer service. Deeply attuned to understanding customer needs, addressing queries, and delivering an exceptional customer experience throughout the awards process.

Strong Analytical Skills: Skilled in analysing market trends and participant feedback to drive continuous improvement and innovation in award criteria, categories, and offerings