Operations Manager

• Lead, motivate, and manage a team of logistics personnel, including drivers, warehouse staff, and dispatchers. Conduct performance reviews and implement training programs to foster development.

• Oversee and manage all logistics operations, ensuring that processes are streamlined and productivity is optimized.

• Plan and allocate resources effectively to ensure smooth day-to-day operations, adjusting to fluctuating workloads and customer requirements.

• Develop and implement operational strategies that align with business goals, driving efficiency and ensuring cost-effective solutions for all logistics activities.

• Oversee the management of inventory, ensuring optimal stock levels, minimizing losses, and maintaining accurate stock records.

• Serve as the key point of contact for clients, ensuring high levels of customer satisfaction and resolving any operational issues that arise.

• Monitor and control operational budgets, ensuring cost-effective operations and identifying areas for cost-saving improvements.

• Ensure that all operations comply with relevant health and safety regulations, industry standards, and company policies.

• Implement best practices in logistics and continuously monitor processes to identify opportunities for improvement in quality, efficiency, and customer service.

• Use data and performance metrics to track the efficiency and effectiveness of logistics operations. Provide regular reports to senior management.

• Ensure that logistics technology and software systems are effectively utilized to streamline processes, improve reporting, and ensure real-time data availability.

A minimum of 3 years’ experience with a similar role is essential., * A minimum of 3 years in an operations management role.

• Experience in managing a logistics team or department is highly preferred.

• Proven track record of leading and managing teams effectively, with the ability to motivate staff and foster a positive work environment.

• Strong understanding of logistics operations, including inventory management, transportation, supply chain optimization, and customer service.

• Experience managing operational budgets and optimizing costs without compromising service quality.

• Strong analytical and problem-solving skills with the ability to identify inefficiencies and implement effective solutions.

• Proficiency in logistics management software, ERP systems, and MS Office (Excel, PowerPoint, Word).

• Experience with warehouse management systems (WMS) and transportation management systems (TMS) is an advantage.

• Excellent communication and customer service skills, with the ability to manage client expectations and resolve operational issues promptly.