Sales Office Manager

• Act as the first point of contact for customer enquiries, providing professional and friendly support.

• Process customer orders using Sage to manage orders, invoicing, and other administrative tasks using daily Excel, ensuring timely fulfilment and delivery.

• Track shipments and provide customers with updates on their orders.

• Handle complaints, returns, and cancellations with a problem solving approach, ensuring a high level of customer satisfaction.

• Develop, implement, and improve office systems and processes to enhance efficiency.

• Train staff on office procedures and systems to maintain consistency across the business.

• Support senior management with various administrative and operational duties.

• Work closely with the distribution team to ensure seamless order processing and dispatch.

• Organise and coordinate company events, including trade fairs and team building activities.

This is a great role for a highly organised and proactive professional who thrives in a dynamic environment.

Our client, a well-established sales and distribution business is looking for a Sales Office Manager to oversee the day to day running of the clients and orders coming through. Working closely with a small team in this busy office environment, this is a hands on role that requires excellent multitasking skills, strong attention to detail, and a customer focused approach.

As the key point of contact for both internal teams and external customers, you will play a crucial role in ensuring the business runs smoothly and efficiently., * Previous experience in office management and administration (experience in a distribution or logistics environment would be an advantageous).

• Confident in building customer relationships and complaint resolution.

• You will attend the yearly trade event on behalf of the company, and will need to be flexible in supporting the business during the busy Christmas period.

• Proficiency with Sage software and previous experience of using a CRM.

• Strong IT skills, particularly in Excel.

• Circa £30,000/annum (dependant on experience)

• Holidays entitlement is 20 days plus bank holidays

• Pension – enrolled in the Nest Pension.

• Monday to Friday 9am to 5pm during January to September. During busy period 9am to 6pm October to December.

• Due to location you will need to drive to get to site, as it isn’t accessible by public transport.

Please submit your CV (in Word) to Mandy at M.Potton@newappointmentsgroup.co.uk