Customer Success Manager

• Manage the retention and growth of your portfolio of clients across their lifecycle, maintaining an active opportunity pipeline

• You’ll be targeted on renewal, retention, and key customer objectives with a focus on advocacy.

• Create, identify and qualify selling opportunities by maintaining regular contact with your clients.

• Grow the accounts in your client portfolio through cross-and-up-selling.

• Retain your customers by ensuring strong feature and channel adoption

• Provide the highest levels of customer service.

• Deliver against your sales targets and pipeline commitments.

• Collaborate with other teams including Support, Client Services, Corporate Sales and channel.

• Maintain accurate and up to date records in our CRM system.

• Maintain a high degree of account management and control.

• Continually develop your industry knowledge and demonstrate commercial under-standing.

• Develop strategic growth plans for key accounts in your portfolio.

We are looking for applicants with an interest in SaaS sales (e.g., Email Service Providers, eCommerce platforms, System Integrators, CRM, etc.). Although no prior experience is required, we are open to recent University graduates holding a Marketing or eCommerce degree. Candidates with passion and drive to learn and embody our ethos are encouraged to apply. The successful candidate will demonstrate a consultative approach, the ability to listen and understand how Dotdigital can help our client’s businesses, and exhibit fundamental commercial negotiation skills. Responsibilities include answering both platform and strategic queries as well as handling objections. Familiarity with email marketing principles is a plus, although not mandatory for this entry-level role., * 1+ years proven experience within customer-facing roles, marketing or e-commerce (but not essential for the right candidate)

• Ability to grow an existing portfolio of accounts, elicit and build upon new referrals.

• Strong written/verbal communication skills.

• Organised and efficient.

• Personable, confident and outgoing; a proven ability to build rapport.

• Ability to excel in a team-based environment.

• Confident and personable, with the ability to present in masterclass-type events both in person and virtual to customers

• Experience of digital marketing desirable, especially in an email marketing and/or SaaS environment.