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- Tasks: Assist customers with life assurance, savings, investments, and pension plans through inbound calls.
- Company: Diligenta is a leading provider of outsourced administration services in the UK Life Assurance and Pensions market.
- Benefits: Enjoy 31 days annual leave, no weekend work, and a range of wellness programs.
- Why this job: Join a supportive team dedicated to making a positive impact during important life moments.
- Qualifications: No financial services experience needed; strong communication and problem-solving skills are essential.
- Other info: Comprehensive training provided, with opportunities for personal and career development.
The predicted salary is between 21840 - 23000 £ per year.
Customer Service Representative – Edinburgh Lloyds Banking Group
Salary: From £21840-£23000
Customer Service Representative – Edinburgh Lloyds Banking Group
£21,840 – £23,000 per year
Monday-Friday, 9am – 5pm
Fountainbridge, Edinburgh, EH3 9PE
So, what does the role entail?
You’ll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.
Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn’t required; comprehensive training will be provided.
We support our colleagues with competitive benefits:
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
Join our team if you’re
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
- Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
- A problem solver, flexible, and adaptable to changing priorities.
- Comfortable switching between multiple IT applications with attention to detail.
- Proficient in Microsoft Office (Word & Excel).
- Excited to work with great people and create a supportive workplace.
- Passionate about learning and sharing knowledge to enhance skills and develop best practices.
Who is Diligenta?
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that’s 1 in 3 people in the UK!
Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.PandoLogic.
Customer Service Representative - Edinburgh Lloyds Banking Group employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Edinburgh Lloyds Banking Group
✨Tip Number 1
Familiarize yourself with the types of services Diligenta offers, especially in life assurance and pensions. Understanding these areas will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. Since the role involves taking inbound calls, being able to listen carefully and respond appropriately is crucial. You can practice this by engaging in conversations and summarizing what others say to ensure understanding.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Word and Excel. Brush up on your skills by creating documents or spreadsheets that could be relevant to customer service scenarios, as this will show your readiness to handle the technical aspects of the job.
✨Tip Number 4
Research common customer service scenarios in financial services. Knowing how to handle various situations, such as dealing with bereavements or retirement planning, will prepare you for the types of calls you might receive and demonstrate your proactive approach.
We think you need these skills to ace Customer Service Representative - Edinburgh Lloyds Banking Group
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand what a Customer Service Representative does at Lloyds Banking Group and how your skills align with their requirements.
Tailor Your CV: Customize your CV to highlight relevant experience, especially in customer service or similar fields like retail or hospitality. Emphasize your communication skills and ability to handle pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've helped customers in the past and your adaptability to new challenges.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Diligenta
✨Show Your Empathy
As a Customer Service Representative, you'll be dealing with sensitive topics. Make sure to demonstrate your ability to empathize with customers during the interview. Share examples of how you've handled difficult situations with care and understanding.
✨Highlight Communication Skills
Excellent verbal and written communication skills are crucial for this role. Prepare to discuss your experience in simplifying complex information and providing clear instructions. You might even want to practice explaining a complicated topic in simple terms.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your problem-solving skills. Think of specific instances where you successfully resolved customer issues or adapted to changing priorities. This will show that you're flexible and can handle pressure effectively.
✨Familiarize Yourself with Technology
Since the role involves switching between multiple IT applications, it's important to express your comfort with technology. Mention any relevant experience you have with Microsoft Office or other software, and be prepared to discuss how you adapt to new tools quickly.
