Health Coach - Restart

In this rewarding role, you’ll work closely with individuals who face health-related barriers to employment. You’ll inspire, coach, and guide them to overcome challenges, gain confidence, and secure meaningful work., * Manage a caseload of customers, conducting ongoing Needs Assessments and creating tailored Action Plans.

• Coach and motivate individuals to develop job-seeking skills, including CV writing, interview preparation, and job applications.

• Engage with local employers to match participants with suitable job opportunities.

• Provide in-work support to ensure long-term success and job retention.

• Work collaboratively with internal teams and external partners to ensure customers have access to a range of support services.

• Maintain accurate and comprehensive records to track customer progress.

• Experience in coaching, mentoring, or delivering Information, Advice, and Guidance (IAG).

• Empathy and a genuine passion for making a difference in people’s lives.

• Experience in a performance-driven environment.

• Knowledge of local job markets and recruitment practices.

• Minimum Level 3 IAG or equivalent qualification (or willingness to work towards it).

• Strong organizational, time-management, and communication skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Salary: Competitive salaries with annual reviews.

• Pension: Up to 6% contributory pension scheme.

• Holidays: 25 days’ annual leave plus bank holidays.

• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.

• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.

This role requires local travel and working from our Cardiff office. All employees will undergo an enhanced DBS check as part of our safeguarding commitment.

Ready to make a difference?

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.