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- Tasks: Provide hands-on and remote tech support to staff in a law firm.
- Company: Join a leading national law firm with a fun, fast-paced culture.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and great perks.
- Why this job: Be part of a supportive team that values your growth and ambitions.
- Qualifications: Experience in IT help desk roles and strong knowledge of Windows 11 and Office 365 required.
- Other info: Flexible shift options and potential travel to Leeds office.
The predicted salary is between 18600 - 24840 £ per year.
Tech Support Analyst / Helpdesk / Service Desk – Manchester / Hybrid – up to £31k + great benefits * Helpdesk Analyst / Service Desk Support role – Tech department of law firm * Excellent knowledge of Windows 11 and Office 365 is required * Shift basis (between 8am – 6.30pm) * 9 day fortnight option available * Hybrid working – 2 days in the office We have a great opportunity for an experienced Helpdesk / Support Desk Analyst, with knowledge and experience of Windows 11 and Office 365, to join a leading national law firm in their Manchester office. Reporting to the Service Desk Manager, the Tech Support Analyst will offer hands-on and remote support to all staff both in the Manchester office. You will provide day-to-day operational support for tech systems and users, therefore we are looking for someone with previous experience providing Helpdesk / service desk support and success in troubleshooting tech issues. What’s on offer? Our client is extremely proud of their unique culture and fun, fast-paced environment; they truly value their employees, providing the support, management and training opportunities individuals need to reach their full potential and ambitions. * Competitive salary (dependent on experience) * Hybrid working – 2-3 days per week in the office * Discretionary bonus schemes * 25 days annual leave * Life Insurance, Private Healthcare, Pension Scheme, Gym Subsidy And more Hours: The standard working hours are 7 hours per day, 5 days per week on a shift basis between 8am and 6.30pm; 9 day fortnight option is available, working 7.75 hours per day. Key responsibilities as the Tech Support Analyst will include: * Providing hands-on and remote technology support to all staff * Application support * Testing * Change control and documentation production * Explaining technical issues clearly and effectively to non-technical staff * Troubleshooting iOS, Windows Laptops and Android devices * Active directory administration * Installing and troubleshooting printers and network printing * Assisting with video and voice conferencing on devices and AV in meeting rooms And more. What we’re looking for: * Demonstrable experience in similar IT help desk / remote support roles * Hands-on experience of troubleshooting issues * Ability to liaise clearly and effectively with non-technical staff and excellent communication skills (spoken and written) * Excellent knowledge of Windows 11 and Office 365 * Experienced in MDM (Mobile Device Management) and troubleshooting iOS, Windows laptops and android devices * Knowledge of Document Management Systems * Knowledge of installing and troubleshooting printers and network printing * Understanding of video and voice conferencing device and AV equipment * Relevant technology qualification is highly desirable * Highly organised, proactive self-starter with excellent attention to detail and accuracy * Ability to work the shift hours as listed and travel to Leeds office if required Interested in this IT Helpdesk role? If this contract role is of interest to you and you have the experience that we’re looking for please submit your CV ASAP, quoting ‘DH – Tech Support Analyst – Law Firm
Tech Support Analyst / Helpdesk employer: Carousel Consultancy
Contact Detail:
Carousel Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Analyst / Helpdesk
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, especially Windows 11 and Office 365. Being able to demonstrate your hands-on experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your troubleshooting experiences in detail. Think of specific examples where you successfully resolved tech issues, as this will showcase your problem-solving skills and ability to handle similar situations in the new role.
✨Tip Number 3
Since the role involves explaining technical issues to non-technical staff, practice simplifying complex concepts. This will help you communicate effectively during the interview and demonstrate your ability to bridge the gap between tech and non-tech teams.
✨Tip Number 4
Research the law firm's culture and values. Understanding their unique environment will allow you to tailor your responses in the interview, showing that you are not only a fit for the role but also for the company culture.
We think you need these skills to ace Tech Support Analyst / Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT helpdesk roles, specifically mentioning your knowledge of Windows 11 and Office 365. Use keywords from the job description to align your skills with what the law firm is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention specific experiences where you successfully troubleshot tech issues and provided support to non-technical staff, showcasing your communication skills.
Showcase Relevant Experience: When detailing your previous roles, focus on your hands-on experience with troubleshooting iOS, Windows laptops, and Android devices. Highlight any relevant technology qualifications or certifications that could set you apart.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Tech Support Analyst.
How to prepare for a job interview at Carousel Consultancy
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 11 and Office 365 during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Communicate Clearly
Since you'll be explaining technical issues to non-technical staff, practice simplifying complex concepts. Use examples from your past experiences to demonstrate your ability to communicate effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting. Think of a few challenging tech issues you've faced and explain how you diagnosed and solved them, emphasizing your hands-on experience.
✨Understand the Company Culture
Research the law firm’s culture and values. Be ready to express why you want to work in a fun, fast-paced environment and how you can contribute positively to their team dynamics.
