Service Controller

Service Controller – Special Purpose Vehicle Company (Preston)

Salary: £32,000 – £34,000 per annum (depending on experience)

Location: Preston Hours: 39 per week Permanent

Are you looking for a dynamic, customer-focused role within a leading special purpose vehicle company? We are currently seeking a Service Controller to join our Preston-based team. This is a fantastic opportunity to play a central role in a fast-paced service operation supporting specialist vehicles.

Overview

As a Service Controller, you\’ll be the key interface between our customers and engineers—coordinating service requests, planning engineer workloads, and ensuring smooth operations across the board. You\’ll help manage the day-to-day running of our service centre, using tools like SAP to drive efficiency and deliver outstanding customer support.

Your Core Responsibilities

• Handle and log customer service requests, taking full ownership from start to resolution.
• Schedule daily engineer workloads and coordinate job planning.
• Create job cards, raise notifications, and order required parts.
• Manage machines on contract maintenance and update planners.
• Ensure accurate job sheet processing and follow-up calls post-service.
• Provide timely and professional communication with customers and team members.
• Support onsite meetings and H&S initiatives.

Working Hours

Monday to Thursday: 8:00am – 4:45pm

Friday: 8:00am – 3:45pm

Includes a 45-minute unpaid break each day.

What We\’re Looking For

• Experience in a service coordination or scheduling role (automotive/engineering background is a plus)
• Strong organisational and communication skills
• SAP or similar system experience (preferred, not essential)
• A team player with a proactive, problem-solving mindset

What\’s in It for You?

• Salary: £32,000 – £34,000 (depending on skills/experience)
• Bonus: Profit-Related Bonus Scheme (5% of basic salary)
• Holidays: 25 days plus Bank Holidays
• Pension: Personal Pension Scheme
• Contributions: 3.5% employee / 5.5% employer (and 5% employee / 7.5% employer after 3 months)
• Life Assurance: 5x basic salary (from day one)
• Extras: Discount Shopping Portal, Free On-Site Parking, Cycle to Work Scheme, Employee Assistance Programme (EAP), Access to Training & Development, Mental Health First Aiders on-site

Join a company that values technical excellence, service quality, and employee wellbeing. If you\’re ready to take the next step in your career and thrive in a role where every day is different, we\’d love to hear from you!

Apply now to become part of a respected leader in the special purpose vehicle industry.

INDKA