Receptionist

UNLOCK YOUR BEST WORK LIFE

• make a difference for every patient

Are you an experienced Receptionist with a customer focused approach? Then we could have just the role for you. We have an exciting opportunity to join our professional and welcoming team.

Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. It’s a chance to be part of an agile and innovative healthcare company that’s determined to help our partners introduce new ideas and new ways of working, and it’s an opportunity to pursue a rewarding career as a key member of a caring team.

As a Receptionist at or Practice Plus Group, Ilford Hospital you will provide a comprehensive receptionist service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team.

• To act as "Front of House" and meet and greet all patients, visitors and members of the public to the Treatment Centre and Barley Court

• To undertake all reception duties for example, printing labels and clinic lists

• To be able to deal with all telephone and face to face enquiries at the first point of contact promptly and within set timescales

• To deal with enquiries in a helpful and courteous manner and to ensure patient queries / messages are passed on to the appropriate person in a timely manner

• To be aware of the need to maintain patient confidentiality and escalation process

• To ensure all correspondence received is date stamped and is promptly delivered to the recipient

• To discharge patients at the end of the day as cover for ward clerks

• To ring "Day Patients" 96 hours before surgery date to confirm attendance

• To provide feedback to line manager and supervisor

• To ensure all patient notes are tracked and delivered to appropriate departments

• To ensure the reception area is kept tidy and all areas are safe

• To liaise with all departments if and when required

• To take on other administrative roles and running of new specialties

You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.

Your previous experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.

You will have:

• Excellent communication and interpersonal skills

• The ability to stay calm in difficult circumstances.

• Comfortable working using your initiative, follow instructions and prioritise a busy workload

• Strong communication skills (Written and Phone)

• Substantial reception experience in Healthcare or service sector

If you have any questions, contact Dale.Leer@practiceplusgroup.com or Call 07971030100