CV Diagnostic Technician

Your key responsibilities as a Diagnostic Technician be:

• Being an ambassador of the Citygate workshop and championing technical best practice.

• Carrying out service, diagnosis, and repair of vehicles to excellent standards.

• Communicating with the Service Reception team and Workshop Control.

• Liaising with customers to provide your expert, technical opinion.

• Maintaining good housekeeping standards and orderly administration of your work.

• Maintaining thorough and up-to-date product knowledge.

• Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.

• Maintaining good housekeeping standards and orderly administration of your work.

• Experience ideally within a main dealership and have served a recognised apprenticeship with the appropriate qualifications (an NVQ in Motor Vehicle Technology or equivalent is essential.

• Experience of working with The Volkswagen Group brands would be desirable but is not mandatory (excellent training can be provided).

• The ability to be self-motivated to achieve targets.

• A passion for learning and if desired to progress further at Citygate.

• An interest in coaching apprentices and supporting service technicians.

• A positive attitude and to be a good team player

• You must have a full UK driving licence

With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone

• Access to The Volkswagen National Learning Centre for specific roles

• Internal career progression opportunities across our various brands and locations

• Electric Vehicle (EV) Training levels 1- 4 depending on role

• High street discounts

• Wellbeing portal

• Employee assistance programme

• Purchase, service and parts discounts

• Employee referral scheme

• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme