Are you ready to make a real impact? Join our Farnborough Casualty Claims team, the heartbeat of our UK General Insurance business! Our Casualty Claims function is the largest department and plays a crucial role in delivering efficient, professional, and empathetic service to our Zurich Municipal customers.
As an experienced Claims Handler, you’ll be at the forefront, providing top-notch, customer-focused service. When our customers face stressful situations, they’ll rely on your expertise and quick thinking to provide the support they need.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need
What will you be doing?
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Customer Champion – Promptly handle and positively resolve all enquiries from customers and external contacts to deliver a focused and exceptional claims service.
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Claims Resolution Expert – Review, resolve, and proactively finalize claims within your authority limits, ensuring optimal settlements with business implications in mind.
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Productivity Booster – Maximize productivity and profitability within the team.
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Team Player – Contribute to a positive and supportive team culture, making teamwork enjoyable and effective., As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply
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Insurance Claims Experience – Preferable, but customer service experience is highly desirable
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Proven Problem-Solver – Experience in promptly handling and resolving queries with a customer-focused approach
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Proactive Claims Handler – Ability to review, resolve, and finalize claims proactively within authority limits
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Team Collaboration – Experience working within a team, managing varying workloads and pressures
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Customer Service Excellence – A track record of delivering outstanding customer service
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Excellent Communicator – Strong communication skills to connect with customers and team members effectively
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Negotiation Skills – Effective negotiation skills to achieve the best outcomes
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Decision Maker – Confident decision-making abilities
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Mentor and Motivator – Ability to coach, motivate, and develop others where appropriate
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Personal Development – Industry qualifications via the CII desirable but not essential.
Join us and be part of a dynamic team where your skills and passion will make a difference!
Contact Detail:
Zurich Insurance Recruiting Team
