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For Companies At a Glance
- Tasks: Support the Aftercare team in delivering top-notch customer service and managing defect reports.
- Company: Join LiveWest, a leading employer in the South West, dedicated to creating homes for everyone.
- Benefits: Enjoy hybrid working, generous annual leave, health perks, and personal development opportunities.
- Why this job: Be part of a collaborative team focused on innovation and making a real impact in communities.
- Qualifications: Excellent customer care skills and experience in a customer-focused environment are essential.
- Other info: This role is part-time, offering 14.8 hours per week with flexible working options.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you an experienced Coordinator looking for a role where you can make a real difference in people\\\’s lives? LiveWest, a forward thinking housing association, is seeking a proactive and dedicated individual to join our Inhouse Maintenance Service (IMS) central support hub, where you will be supporting our Minor Projects team, including Minor Works and Roofing team. If you thrive in a dynamic environment and enjoy contributing to meaningful work, we want to hear from you!
As a Coordinator, you will play a pivotal role in the scheduling and managing of operatives diaries. You will liaise with our Property Team Managers, our IMS team, and suppliers to support customer and business requests, ensuring we meet our agreed timeframes.
Responsibilities
- Planning responsive and planned works within our scheduling system to optimise resources and meet targets.
- Communicating with customers about appointment schedules and durations.
- Monitoring progress and collaborating with operatives to ensure timely delivery.
- Liaising with colleagues across the business, contractors and suppliers to ensure smooth operations.
- Maintaining productivity reports and providing administrative support to our teams.
Requirements / Qualifications
- Knowledge/experience in a customer repair role (social housing, retail or other).
- Proficient IT skills.
- Previous experience in an administrative/coordination role.
- Proficiency in data interpretation and analysis to support decision making.
- The ability to diagnose responsive and minor repairs.
- A flexible and adaptable approach to work, especially under pressure.
- Strong initiative and a commitment to keeping the customer at the heart of all activities.
- Desirable: Experience with scheduling tools and resource planning software, such as DRS and MS Outlook.
- Desirable: Familiarity with bespoke databases such as CX and Keystone.
Contract and Location
This is a full time 6 month fixed term contract and will be based in our Exeter office. A hybrid working style is an option with 2 – 3 days in the office, dependent on business need.
For further information about the role and LiveWest, please view our candidate information pack.
Compliance
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
Rewards And Benefits
- Working Style: Hybrid working with 2 – 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion At LiveWest
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.
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Coordinator employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Aftercare Coordinator role. Understanding how to support the Aftercare team and manage defect reports will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of LiveWest, especially those in customer service roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Brush up on your knowledge of building defects and customer care best practices. Being able to discuss specific examples of how you've handled similar situations in the past will set you apart from other candidates.
✨Tip Number 4
Prepare questions that show your interest in the role and the company’s mission. Asking about their approach to customer service and team collaboration can highlight your enthusiasm and fit for the position.
We think you need these skills to ace Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Use specific examples that demonstrate your skills in managing defect reports and liaising with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the role. Mention how your previous experiences align with the responsibilities of the Aftercare Coordinator position.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, attention to detail, and ability to assess and resolve difficult situations. These are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at LiveWest
✨Showcase Your Customer Service Skills
As an Aftercare Coordinator, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. This will demonstrate your advocacy skills and commitment to customer satisfaction.
✨Familiarise Yourself with Building Defects
Since knowledge of building and defects is essential for this role, brush up on common issues and solutions. Being able to discuss specific defects and how they can be managed will show your understanding of the industry and your readiness for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in difficult situations. Think of scenarios where you had to assess a problem and provide a solution, particularly in a customer-focused environment. This will highlight your critical thinking and communication skills.
✨Demonstrate Attention to Detail
The role requires keeping clear and up-to-date records, so be prepared to discuss how you manage documentation and data integrity. Share examples of how you've maintained accurate records in previous roles, as this will reflect your organisational skills and attention to detail.
