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- Tasks: Manage a team, handle insurance claims, and ensure customer satisfaction.
- Company: Knight Square Insurance is a trusted broker specialising in property insurance.
- Benefits: Enjoy free parking, discounted gym memberships, and a true work-life balance.
- Why this job: Join a friendly team dedicated to excellent service and personal growth.
- Qualifications: A minimum of 5 GCSEs including English and Maths; experience in property insurance required.
- Other info: Diversity and inclusion are core values at Knight Square Insurance.
The predicted salary is between 36000 - 60000 £ per year.
Location: New Milton
Hours: 35 hours per week - Monday to Friday
As an Insurance Manager, you will be contributing to a well-respected and trusted insurance broker with a friendly and dedicated team that provides cover for properties, large and small.
- Providing customer-centric insurance products for the client’s clients
- Ensuring all enquiries are dealt with in a professional and timely manner
- Ensuring compliance with FCA requirements
Main Purpose of Job:
- Day-to-day operational management of a team of Account Executives
- Coaching, mentoring, and performance monitoring of your direct reports to ensure customer-centric service delivery
- Liaising with clients, brokers, and insurers in the administration of contracts of insurance
- Preparing and issuing new business & renewal terms
- Ownership and handling of consumer and commercial property claims in accordance with FCA requirements and authority levels
- Ensuring stakeholders are regularly engaged and updated with claims information
- Dealing with client queries via multiple channels – e.g. email, telephone, post – in a timely and professional manner
- Providing superior service to all internal and external customers of Knight Square Insurance Services Ltd
- Supporting Knight Square Insurance Services Ltd.'s strategic and operational goals
Position in Organisation:
This role reports into the Head of Insurance and has a team of up to 3 direct reports and 12 indirect reports, depending on the operational division.
Qualifications:
- Preferably educated to A ‘Level standard, but as a minimum 5 ‘C’ grade or above GCSE passes (or equivalent) including English and Maths
Experience:
- Significant experience of working within a property insurance operation either for an insurance company or broker
- Extensive knowledge of property insurance (commercial and consumer)
- Extensive customer service experience
- Experience in the use of Microsoft applications
- Excellent communication skills, both verbal and written
- Comprehensive knowledge of FCA obligations relevant to insurance provision
- Adaptable and able to work under pressure and to tight timelines
Who are we?
Knight Square Insurance is a highly respected, trusted broker specialising in providing comprehensive insurance cover for property management companies, resident management companies (RMCs), and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords, and tenants.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance, and the opportunity for growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future, and look after your health.
We’re committed to promoting diversity at Knight Square Insurance and recruit on merit. We are an inclusive employer that prides itself on being diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful, you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Insurance
Insurance Manager employer: Knight Square Insurance Limited
Contact Detail:
Knight Square Insurance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Manager
✨Tip Number 1
Make sure to research Knight Square Insurance thoroughly. Understand their values, the types of insurance they offer, and their approach to customer service. This knowledge will help you tailor your conversations and show genuine interest during any interactions.
✨Tip Number 2
Network with current or former employees of Knight Square Insurance on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Insurance Manager role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage a team and deliver excellent customer service. Highlight your knowledge of FCA requirements and how you've ensured compliance in previous roles.
✨Tip Number 4
Practice your communication skills, as this role requires excellent verbal and written abilities. Consider conducting mock interviews with friends or mentors to refine your responses and ensure you convey your expertise confidently.
We think you need these skills to ace Insurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property insurance and customer service. Use specific examples that demonstrate your ability to manage teams and handle claims, as these are key aspects of the Insurance Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the insurance industry and your passion for providing excellent customer service. Mention how your skills align with the responsibilities outlined in the job description, such as coaching and mentoring team members.
Highlight Compliance Knowledge: Since compliance with FCA requirements is crucial for this role, ensure you mention any relevant experience or training you have in this area. This will demonstrate your capability to meet regulatory standards in insurance operations.
Prepare for Questions: Anticipate questions related to your experience in managing insurance operations and dealing with client queries. Be ready to discuss specific scenarios where you successfully resolved issues or improved service delivery.
How to prepare for a job interview at Knight Square Insurance Limited
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of property insurance, especially commercial and consumer aspects. Be prepared to discuss FCA obligations and how they impact the role of an Insurance Manager.
✨Demonstrate Leadership Skills
As this role involves managing a team, be ready to share examples of your coaching and mentoring experiences. Highlight how you've successfully led teams in the past and improved customer service delivery.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare to demonstrate your verbal and written communication skills through clear and concise answers during the interview. Consider discussing how you've handled client queries in the past.
✨Align with Company Values
Research Knight Square Insurance and understand their commitment to diversity and customer service. Be ready to express how your values align with theirs and how you can contribute to their mission of providing excellent service.
