Global Compliance and Reporting - Global Services Manager

• Managing a number of GCR contracts, some with client interface and some in a supervisory

• service delivery role.

• Proactively managing service delivery risk across those contracts through the use of issue

• and risk logs and the implementation of escalation processes.

• Developing and maintaining relationships with key contract stakeholders (internal and external) across multiple jurisdictions and ensuring effective and timely communication.

• Manage contract governance including adherence to agreed process and procedures

• Manage contract reporting against service level agreements (SLAs) and key performance

• indicators (KPIs) ensuring timely resolution of issues

• Provide guidance and support to peers, colleagues and clients on contractual issues, and

• oversee local fee and scope negotiations

• Setting clear objectives and expectations for junior team members including day-to-day

• responsibility for the management of offshore team members.

Finance

• Reviewing budgets and resourcing requirements on a regular basis and supporting the

• Global Engagement Leader in meeting the margin goals for the accounts.

• Billing UK fees according to agreed contract billing schedule.

Quality and Risk Management

• Supporting the Global Engagement leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables.

• Liaising with Global and Tax QRM and legal teams in the resolution of client service management issues.

• Maintaining the specified contractual framework and supporting agreements for all engagements.

Detailed scoping and process assessments

• Supporting a client understand full suite of compliance filings currently undertaken in countries

• Review and suggesting improvements to compliance and reporting processes considering data sources, hand-off points and controls

Business development and proposal assistance

• Working with the Global Engagement Leader to support pursuit and proposal activities, in response to client RFPs. This includes running global pricing exercises and being a part of EY’s presentation team at client pitches.

• Support development of client business case for change

• Identify opportunities for additional EY services and or extensions to EY outsourcing services for existing EY clients.

Compliance methodology

• Sharing successful tools, techniques and approaches with other GCR team members;

• Project managing small GCR development projects.

• Strong client relationship management skills with ability to develop quality outputs to clients

• Negotiation skills, able to sustain opinion and handle challenges

• Process design skills

• Business development skills, able to identify and convert opportunities to sell work

• Effective time management, ability to remain calm when under pressure to meet deadlines

• Experience of coaching and developing more junior staff

• Ensure delivery of quality work and take day to day leadership of delivery team

• Change orientated with flexible approach

• Innovative mindset with a focus on problem solving

To qualify for the role, you must have:

• Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team

• ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification

• Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor own budget. A PRINCE2 qualification or similar would be beneficial.

• Experience of managing international projects

• Process and technology design skills

• An undergraduate or post-graduate degree

Ideally, you’ll also have

• Project management skills, plan and prioritize work, meet deadlines, monitor own budget

What we look for

• Excellent communicator in a range of situations both written and oral

• Enthusiastic and flexible attitude to work

• Individual with an understanding of tax regimes

• Ability to work across a range of projects and clients often with tight deadlines

• Strong commercial and negotiation skills