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- Tasks: Manage logistics and customer service for a premium whisky brand.
- Company: Join Lochlea, an independent Scotch malt producer in Ayrshire.
- Benefits: Enjoy opportunities for progression, personal growth, and creative freedom.
- Why this job: Be part of a passionate team and shape the future of whisky.
- Qualifications: Experience in logistics and customer service is essential.
- Other info: Gain unique insights into the distilling and bottling process.
The predicted salary is between 36000 - 60000 £ per year.
A hugely exciting role for an experienced Logistics & Customer Service Manager has come to market in preparation for the eagerly awaited release of Lochlea's Core Range later this year. Lochlea is an independent Scotch malt producer in the heart of Ayrshire who grows and harvests their own barley, distils it, casks it, and matures it onsite, producing something traceable, unique and delicious. They are looking for an experienced Logistics & Customer Service Manager to ensure seamless processes from cask to consumer.
Reporting to the Managing Director, this is a key position within the team, responsible for managing the entire logistics operation, ensuring their whisky reaches customers efficiently whilst maintaining the highest standards of service.
Key Responsibilities- Dry goods procurement: Identify and source glass, corks, capsules, labels, boxes etc. Responsible for regular competitive tendering process and ensuring we hold stock to meet the Sales and Bottling Plans.
- Bottling: Work with our partners to secure bottling slots when required, generate detailed bottling instructions, and ensure correct quantities of each dry good material arrive in time. QC Bottling, manage any issues arising, book and manage all transport and liaising with key stakeholders in the business.
- New Product Development: Active Stakeholder in the NPD process, attending weekly meetings to ensure on time efficient delivery of new stock.
- Bond / Warehousing: Control and track principally cased goods stock (and dry goods) from suppliers and bottlers to Lochlea. Responsible for the management and detailed recording of cased goods movements into and out of the bonded warehouse.
- Order Processing: For each customer and import partner PO, check inventory, update system, arrange and coordinate collection from bonded storage to requested site including all relevant documentation.
- Logistics: Day-to-day management of chosen couriers to ensure all deliveries reach their destination in a timely manner to the end customer's satisfaction.
- Customer Service: Professionally handle amendments to logistics for customer orders as they arise, to minimise any delays.
- Export: Confirm all overseas shipments have corresponding paperwork necessary to clear local customs / duties for that market, primarily across Europe, North America and Asia Pacific. Liaise with Freight Forwarders for Export uplifts.
- Ad Hoc Requests: Be flexible enough to respond to one-off customer requests, e.g. postage of samples, PoS requirements, stock for tastings / events etc.
- Implement Processes: Adopt existing system and seek to develop this process for the business to use for order processing, goods movement etc, as we continue to grow.
What's in it for you?
- Be part of an incredible team: Work alongside a close-knit group of experts who live and breathe whisky, creativity, and collaboration.
- Shape the future: This is more than a job, it's a role with genuine opportunities for progression, personal growth, and creative freedom.
- A unique industry experience: Work with a premium single malt whisky brand and gain in-depth knowledge of the distilling and bottling process.
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Beverage Manufacturing
Logistics & Customer Service Manager employer: DrinkAbility
Contact Detail:
DrinkAbility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Customer Service Manager
✨Tip Number 1
Familiarise yourself with the whisky industry, especially the logistics and customer service aspects. Understanding the unique challenges and processes involved in whisky production and distribution will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the beverage manufacturing sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Logistics & Customer Service Manager role.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed logistics challenges in previous roles. Be ready to discuss specific situations where you improved efficiency or customer satisfaction.
✨Tip Number 4
Research Lochlea's Core Range and their approach to sustainability and quality. Showing that you understand their brand values and are passionate about their products can set you apart from other candidates.
We think you need these skills to ace Logistics & Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and customer service. Focus on specific achievements that demonstrate your ability to manage logistics operations effectively, such as improving delivery times or enhancing customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the whisky industry and your understanding of the role. Mention how your skills align with the key responsibilities outlined in the job description, particularly in areas like procurement, order processing, and customer service.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as project management, communication, and problem-solving. Provide examples of how you've successfully managed logistics and customer service challenges in previous positions.
Show Enthusiasm for the Brand: Demonstrate your enthusiasm for Lochlea and its products in your application. Research the company’s values and mission, and express how you can contribute to their goals, especially in ensuring seamless processes from cask to consumer.
How to prepare for a job interview at DrinkAbility
✨Know Your Whisky
Familiarise yourself with Lochlea's products and the whisky industry. Understanding the distilling and bottling processes will show your genuine interest in the role and help you connect with the team.
✨Demonstrate Logistics Expertise
Be prepared to discuss your previous experience in logistics management. Highlight specific examples of how you've successfully managed supply chains, procurement, and customer service in past roles.
✨Showcase Problem-Solving Skills
Prepare to share instances where you've effectively handled unexpected challenges in logistics or customer service. This will demonstrate your ability to think on your feet and adapt to changing circumstances.
✨Ask Insightful Questions
Come equipped with thoughtful questions about the company's logistics processes and future plans. This shows your enthusiasm for the role and helps you gauge if the company aligns with your career goals.
