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- Tasks: Be the friendly face welcoming guests and ensuring their experience is top-notch.
- Company: Join a vibrant team dedicated to creating memorable experiences for students worldwide.
- Benefits: Enjoy flexible hours, on-site parking, and a quarterly performance bonus.
- Why this job: Make a real impact while engaging with diverse students in a fun, fast-paced environment.
- Qualifications: Previous customer service experience and a positive, adaptable attitude are essential.
- Other info: Full training provided; perfect for those who love social media and event planning.
The predicted salary is between 24000 - 30000 £ per year.
You are a natural people person with a hands-on approach to your role. You are fun and friendly with a 'can do' attitude. Operational 'excellence' is your thing and you thrive in a fast-paced environment where no two days are the same.
What you will be doing:
- You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell.
- You will be a key point of contact for our guests - answering questions, dealing with issues or concerns and responding to complaints.
- Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day-to-day queries.
- Accommodation show arounds and supporting the sales team.
- Supporting the management team to ensure a range of opportunities and events for our guests.
- Planning and delivering our market-leading true life events program on a weekly basis.
- Managing the accommodations social media channels and generating content to support the marketing team.
- Assisting with guest check-in and check-out processes and supporting with termly room inspections.
- Managing contractors and visitors and ensuring procedures are followed.
- Assisting with summer turnaround of the site.
- Using a range of systems to ensure guest satisfaction of which full training will be given.
Are you a true Superstar?
- You will be friendly and fun with a positive personality.
- Able to work flexible hours as determined by the needs of the business.
- You will be social media savvy.
- You will have previous front-facing, customer service experience in a similar role.
- Self-motivated, professional, resilient, adaptable & fun.
- A strong ability to problem solve, multi-task, plan & organise.
- Ensures a high standard of appearance at all times.
This is a fantastic diverse role with the chance to really make your mark and engage with students from all corners of the globe whilst ensuring a safe and meaningful university experience!
Guest Experience Assistant employer: true student
Contact Detail:
true student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Assistant
✨Tip Number 1
Show your personality! As a Guest Experience Assistant, being fun and friendly is key. When you network or meet potential colleagues, let your positive attitude shine through to demonstrate that you're the perfect fit for the role.
✨Tip Number 2
Familiarise yourself with the hospitality industry trends. Understanding current practices and guest expectations can help you stand out during interviews. Engage with relevant content on social media to show your enthusiasm and knowledge.
✨Tip Number 3
Practice your problem-solving skills. Since the role involves dealing with guest issues and complaints, think of scenarios where you successfully resolved conflicts in previous roles. This will prepare you to discuss your experience confidently.
✨Tip Number 4
Get involved in community events or volunteer opportunities related to hospitality. This not only enhances your CV but also gives you real-life experiences to share during your application process, showcasing your commitment to guest satisfaction.
We think you need these skills to ace Guest Experience Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Guest Experience Assistant. Emphasise your ability to work in fast-paced environments and your hands-on approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences where you provided excellent guest service or resolved issues effectively, demonstrating your 'can do' attitude.
Showcase Social Media Skills: Since managing social media channels is part of the job, include examples of your experience with social media. Highlight any content you've created or campaigns you've been involved in that demonstrate your creativity and engagement skills.
Prepare for Potential Questions: Think about common interview questions related to customer service and problem-solving. Prepare examples from your past experiences that illustrate how you handle challenges and ensure guest satisfaction.
How to prepare for a job interview at true student
✨Show Your People Skills
As a Guest Experience Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully interacted with guests or customers in the past, showcasing your friendly and approachable nature.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle difficult situations or complaints. Think of specific instances where you've resolved issues effectively, highlighting your resilience and adaptability in fast-paced environments.
✨Be Social Media Savvy
Since managing social media channels is part of the role, come ready to discuss your experience with social media. Share any relevant content you've created or campaigns you've been involved in, showing your creativity and understanding of audience engagement.
✨Emphasise Your Organisational Skills
With multiple tasks to juggle, it's important to demonstrate your planning and organisational skills. Prepare to talk about how you prioritise tasks and manage your time effectively, especially in busy settings.
