Director of Clinical Services

Director of Clinic Support – "Shape the Future of Private Dentistry", This is an opportunity to be part of the first B Corp-certified dental group, committed to creating a positive impact on patients, communities, and staff. The role includes access to equity options, offering potential for professional growth and financial rewards in a forward-thinking organisation redefining private dentistry.

About the Role: Director of Clinic Support ("DOCS")

As DOCS, you’ll be central to delivering the group’s vision, enabling clinic teams to thrive and achieve top performance. You’ll act as a central coordinator, aligning goals, enhancing patient experiences, and streamlining operations across multiple locations. This position is key to our client’s mission to redefine group dentistry, with a focus on seamless practice integration, operational excellence, and superior patient satisfaction., + Regional/Multi-Site Leadership: Manage and support a growing portfolio of up to 15 clinics, building strong, collaborative relationships with Practice Principals and Managers.

• Growth & Development: Identify growth opportunities and drive high performance within teams, fostering continuous improvement.

• Financial Oversight: Lead regional financial performance, tracking revenue and profit targets and executing strategies to maximise profitability.

• Operational & Strategic Planning: Streamline processes and transform strategic goals into actionable plans, minimising admin to keep clinics focused on patient care.

• Acquisition Integration: Ensure the smooth integration of new practices, working closely with Acquisitions and Integrations teams.

• Regulatory Compliance: Maintain high standards across all practices, meeting CQC, GDC, and HTM 01-05 requirements for patient and clinic safety.

• Stakeholder Engagement: Build industry partnerships and serve as a liaison across internal and external support teams.

• Proven Multi-Site Leadership: Experienced in managing multiple locations within dental, healthcare, or similar sectors, with a strong ability to lead diverse teams.

• Emotionally Intelligent: Skilled in relationship-building with high emotional intelligence, fostering positive, collaborative environments.

• Coaching & Development Skills: Natural mentor, inspiring team growth and performance through hands-on guidance.

• Agile Presence: Comfortable with a branch-based role, spending 40-50% of the week on-site to provide direct support and strengthen relationships.

• Accountable & Proactive: Collaborative and hands-on, with strong communication and problem-solving abilities.

• Financial Literacy: Experienced in P&L management, budgeting, and data analysis to drive informed business decisions.

• Adaptable & Patient-Centric: Flexible in managing each clinic’s unique identity, with a commitment to enhancing patient satisfaction.