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For Companies At a Glance
- Tasks: Engage with clients, drive sales, and maintain store operations.
- Company: Join Manolo Blahnik, a brand known for its artistry and timeless craftsmanship.
- Benefits: Enjoy 4 pairs of shoes yearly, generous discounts, and flexible holiday options.
- Why this job: Be part of a creative team that values diversity and makes people smile.
- Qualifications: Experience in customer service and a passion for retail are essential.
- Other info: We celebrate inclusivity and offer support throughout the application process.
The predicted salary is between 24000 - 36000 £ per year.
Department: Retail
Reports to: Store Manager
Store: Burlington Arcade
Our Values:
- Every day the energy, creativity and passion of Manolo permeates through our business.
- We believe in the artist and the artisan; we are innovative while still protecting our heritage.
- We strive for timeless beauty and quality craftmanship.
- We celebrate curiosity and believe in working proactively and being solution focused.
- We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
- We believe in making people smile.
Purpose:
To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.
Responsibilities:
Sales generation and target focus:
- Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
- Achieve and exceed personal objectives/KPI’s as set by Store Management.
- Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.
Client experience and relationship building:
- Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
- Provide exceptional client experience and service.
- Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
- Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.
Operational excellence:
- Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
- Assist with regular stock takes.
- Assist in the end of day procedures, such as cashing up.
- Assist with the preparation of sales events.
- Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
- Maintain high back of house standards such as stock room, stock security etc.
- Maintain and assist in the creation of an enjoyable and respectful work environment.
Any other tasks as requested.
Skills and Experience Required:
- Proven experience in delivering excellent customer service, preferably within a retail environment.
- Team Player: ability to work effectively in a group to develop productive working relationships.
- Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
- Good attention to detail.
- Solution focused: Thinking of answers and solutions to problems.
- Ambassador: Representing Manolo Blahnik products and values with passion.
- Excellence: High level of finesse and excellence required in delivery of all tasks.
Skills and Experience Desired:
- Additional languages.
Our Commitment to Diversity, Equality and Inclusion:
Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
Our Benefits:
- 4 pairs of Ambassador Shoes per year.
- 50% Friends and Family Discount.
- Pro Rata 33 days holiday
- Pension Contribution.
- Private Medical Insurance.
- 2 Executive Coaching Sessions per year.
- Enhanced Family Friendly Policy.
- Workplace Nursery – salary sacrifice based childcare scheme.
- Cycle to work scheme.
- Employment Engagement Calendar.
Contact Detail:
Manolo Blahnik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Manolo Blahnik's brand values and heritage. Understanding their commitment to craftsmanship and customer experience will help you align your approach during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills, especially in building relationships. As a Sales Associate, you'll need to connect with clients and provide exceptional service, so role-playing scenarios can help you feel more confident.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer complaints or challenges in previous roles. This will highlight your solution-focused mindset, which is crucial for this position.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Manolo Blahnik's values and heritage. Highlight your understanding of their commitment to craftsmanship and customer experience in your application.
Tailor Your CV: Ensure your CV reflects relevant retail experience, particularly in customer service. Emphasise any achievements related to sales targets and client relationship building.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your ability to deliver exceptional client experiences. Mention specific examples of how you've built long-lasting client relationships in previous roles.
Showcase Your Team Spirit: In your application, highlight your ability to work collaboratively within a team. Provide examples of how you've contributed to a positive work environment and supported colleagues in achieving common goals.
How to prepare for a job interview at Manolo Blahnik
✨Showcase Your Customer Service Skills
As a Sales Associate, delivering excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your ability to build long-lasting relationships.
✨Demonstrate Product Knowledge
Familiarise yourself with Manolo Blahnik's products and values. Be ready to discuss the features and benefits of their offerings, as well as how you can convey this knowledge to clients to enhance their shopping experience.
✨Emphasise Teamwork and Collaboration
This role requires working effectively within a team. Share instances where you've successfully collaborated with colleagues to achieve common goals, showcasing your ability to contribute positively to the work environment.
✨Be Solution-Focused
Prepare to discuss how you've approached challenges in previous roles. Highlight your problem-solving skills and your proactive attitude towards finding solutions, which aligns with the company's values of being solution-focused.
