Sales Administrator

Job Title: Sales Administrator

Department: Finance

Location: Hampton Wick/Hybrid

Country: UK

Level: Individual Contributor

Reports To: VP of Finance

Contract Type: Permanent

Days: 37.5 hours/5days

About Us

At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they\’re a testament to our commitment to safety, innovation and change. Rooted in the UK, we\’ve become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum.

Purpose

To provide sales administration support to the Sales team and act as an interface between Sales and other departments, including Operations and Finance, to ensure the smooth operation of sales with our customers globally.

Your Responsibilities and Tasks

Responsibility Area 1: Sales Order Processing

· Daily sales order processing of all orders received from Sales

· Order entering and management in Sage

· Salesforce.com order management

· Asset Management in Halo

· Preparing all necessary paperwork for shipping of products including engagement with couriers

· Checking customer payments with Finance team

· Raising the monthly report for Sales team to advise of expiring warranties and licenses

· Raising invoices for repairs on request from quotes issued by the Support team

· Liaising with customers regarding shipping updates, invoices, credit notes

· Taking credit card payments over the phone and checking BACS payments with Finance team

· Producing weekly Open Sales Order reports for Finance and Sales

· Requesting credit checks where necessary

· Sending out software links to new customers

Responsibility Area 2: Trial Stock Management

· Managing trial stock

· Processing and shipping of trial agreements

· Working with Sales to ensure trial stock is returned on time

Responsibility Area 3: Ad-Hoc Responsibilities

· Providing additional reports as and when required

· Managing leads and distributing them to the correct sales person

· Adding and updating products on Salesforce

Your Qualifications, Technical Skills and Experience

Essential

· Knowledge of and ability to use Sage, Salesforce.com, Halo and MS Office

Desirable

· Experience in a similar role

· Additional language

Your Personal Skills and Attributes

· Ability to self-organise and prioritise as required

· Ability to work independently and meet deadlines

· Ability to adapt to changes

· Critical thinking skills and excellent problem solving capabilities

· Great attention to detail and numerical accuracy

· Ability to effectively communicate internally and with customers

This job description is not intended to be an exhaustive list of duties and responsibilities. You may be expected to perform different tasks as the needs of the business and your role evolve. Your job description will be reviewed and updated accordingly.

Working at Reveal

Joining Reveal Media isn\’t just about taking on a job—it\’s about being part of a family that champions change. We combine our passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, we ensure that while you\’re taking care of our mission, we\’re taking care of you.

Your Benefits

Ø Private Medical Insurance: Your health matters, and we\’ve got you covered.

Ø Birthday Off: Celebrate your day your way – it’s on us.

Ø Holiday Purchase: Need more downtime? Purchase up to an additional 5 days of holiday.

Ø Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family.

Ø Time for You: We value your personal time. That’s why we aim to finish work at 2pm on Fridays.

Ø Better Working: We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home.

Ø Pension: Plan for tomorrow with our pension scheme via NEST.

Our Green Initiatives

Our commitment to a greener future isn’t just words – we take it seriously. As a result, we have set ourselves the ambitious goal of reducing our energy, carbon, and waste footprint to zero. We continuously review our operations against our sustainability goals and all our company cars are electric. We believe in investing in companies working towards a cleaner and greener future and we also reward any employee who uses or switches to using green energy …… because every step, big or small, contributes to significant change.

We are committed to embracing diversity and building an inclusive culture where all employees are valued, respected and listened to. All applicants to Reveal will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.