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- Tasks: Lead a team to deliver exceptional facilities management for a major retail and banking account.
- Company: Join ISS, a top UK Facilities Management provider dedicated to enhancing user experiences.
- Benefits: Enjoy a hybrid work model with competitive salary and opportunities for professional growth.
- Why this job: Make a significant impact on a high-profile account while fostering a strong safety culture.
- Qualifications: Senior leadership experience in FM with a focus on Hard and Soft services is essential.
- Other info: This role offers the chance to work with a world-renowned employer and develop key stakeholder relationships.
The predicted salary is between 72000 - 100000 £ per year.
- Strong Senior level industry salary and package
- Monday to Friday
- Hybrid role – Home working with national travel
Here at ISS, as one of the UK\’s premier Facilities Management (FM) providers, we are looking for an Account Director to join our national Key Account, with the customer in retail & corporate banking.
The account is high value and high profile, we work across Hard and Soft services lines covering the client\’s corporate estate which includes a significant branch network plus a sizeable corporate estate
We have established service teams on the account, from front line placemakers to supervisors and managers in place. You will lead a small team from Hard and Soft FM, with some indirect reports.
The Key Account Director (KAD) is responsible for the tactical and strategic delivery, as well as the workplace experience and creating memorable moments in line with touchpoints and other key ISS initiatives.
You would specifically accountable for ensuring the delivery model remains in line with the customers’ needs, managing resource, managing key stakeholder relationships (internal & external), managing compliance & risk and developing the communication & relationship strategy. It is important that they can show a high level of commercial awareness and business numeracy and translate this to both customer and ISS business objectives.
This Account has a high strategic value to the employer and therefore requires an individual who can excel under pressure and operates confidently when communicating directly to executive members.
This is a fantastic opportunity for a senior leader within FM to further test themselves on a major account for a world renowned employer.
Actions will include:
- Overall responsibility for the operational, commercial and safety performance of a major Key Account Customer with presence across the United Kingdom
- Achievement of internal Commercial Key Performance Indicators, to include, but not exclusively:
- Organic growth / revenue
- CUCB profit %
- Cash Conversion %
- Customer Net Promoter Score
- To lead by example, motivate and direct team and front line staff
- Ensure that a strong safety culture exists across the contract, with adherence to company processes for risk assessment, training, safe working, accident reporting and investigation (to include root cause analysis)
- Effective management of customer relationships to ensure regular contact is maintained and service delivery expectations are achieved to contractual levels
- Own the relationship framework for this key customer, ensuring effective relationships are in place at all levels within the businesses.
- Promote quality customer communications.
- Encourage a safer culture for everyone in the organisation in everything you do every time you do it
- Direct and control all HSEQ related matters, ensuring the IMS is embedded throughout the contract whilst maintaining and progressing this with the team
- Ensure ALL employees embrace the culture of the customers they support
We need from you:
- Senior leadership experience within FM, ideally having led a major Hard and Soft services account, with volume capital projects above base
- Suitable level of industry certification
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaces
Key Account Director employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director
✨Tip Number 1
Make sure to highlight your senior leadership experience in Facilities Management, especially if you've led major Hard and Soft services accounts. This will show that you have the necessary background for the Key Account Director role.
✨Tip Number 2
Demonstrate your ability to manage key stakeholder relationships effectively. Prepare examples of how you've maintained strong customer communications and met service delivery expectations in previous roles.
✨Tip Number 3
Showcase your commercial awareness and business numeracy skills. Be ready to discuss how you've achieved key performance indicators and driven organic growth in past positions.
✨Tip Number 4
Emphasize your commitment to safety culture and compliance. Share specific instances where you've implemented safety processes and fostered a culture of safety within your teams.
We think you need these skills to ace Key Account Director
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Key Account Director position. Understand the responsibilities and requirements, especially the emphasis on leadership in Facilities Management and managing high-profile accounts.
Highlight Relevant Experience: In your CV and cover letter, emphasize your senior leadership experience within Facilities Management. Provide specific examples of how you've successfully managed Hard and Soft services accounts and achieved key performance indicators.
Showcase Commercial Awareness: Demonstrate your commercial awareness and business numeracy in your application. Use metrics and achievements from previous roles to illustrate how you can contribute to the operational and financial success of the account.
Tailor Your Communication: When writing your application, tailor your communication style to reflect the professional and strategic nature of the role. Ensure that your language conveys confidence and clarity, particularly when discussing stakeholder management and relationship building.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Experience
As a Key Account Director, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams in Facilities Management, particularly in managing both Hard and Soft services.
✨Demonstrate Commercial Awareness
Highlight your understanding of commercial metrics and KPIs relevant to the role. Discuss how you've previously achieved targets like organic growth and customer satisfaction scores, and be ready to explain your strategies.
✨Prepare for High-Pressure Scenarios
Given the high-profile nature of the account, expect questions about how you handle pressure. Share experiences where you've effectively managed crises or challenging situations while maintaining strong client relationships.
✨Emphasize Relationship Management Skills
The role requires excellent stakeholder management. Prepare to discuss how you've built and maintained relationships with key clients and internal teams, ensuring service delivery meets or exceeds expectations.
