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For Companies At a Glance
- Tasks: Join a dynamic team to deliver top-notch customer service and build lasting relationships.
- Company: Work with an international client known for its commitment to exceptional service.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Perfect for those who love multitasking and thrive in a fast-paced setting.
- Qualifications: Previous customer service experience and strong communication skills are a must.
- Other info: Flexible shift patterns and a rolling contract make this role appealing.
The predicted salary is between 28800 - 43200 £ per year.
Role:
Our international client seeks a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment.
As a Coordinator, you will work in a small but efficient team and provide the finest service to our client\’s customers.
You will be a resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard.
This role requires the flexibility to work a shift pattern of 9:00-17:00 and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.
Main Responsibilities:
- Working within the department\’s Service Level Agreements, answering phone calls from our client\’s customers
- Building and maintaining strong relationships through clear communication making each contact with the team an enjoyable experience.
- Providing an excellent level of service to customers.
- Making changes to customers’ finance agreements.
- Allocating manual payments to customers’ agreements accurately.
- Checking finance documentation efficiently.
- Responding to correspondence from customers.
Qualifications, skills, and experience:
Required
- Previous experience working in a customer service environment.
- Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
- Organizational skills, with the ability to prioritize, multitask, and meet deadlines, which can come with an element of working under pressure.
- Quality-conscious with an eye for detail.
- This role is subject to satisfactory references including a DBS Check and Financial Check.
Desirable
- Previous experience working in a customer environment.
This a rolling contract.
Hybrid Working
Interested? Please apply
Customer Service Coordinator employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and qualifications required for the Customer Service Coordinator position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service. Provide specific examples of how you've built relationships with customers and handled tasks under pressure.
Showcase Communication Skills: Since strong communication is crucial for this role, make sure to demonstrate your ability to communicate clearly and effectively in your application. Use concise language and provide examples of successful interactions with customers.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the job description. Mention your organizational skills and attention to detail, as these are important for the role.
How to prepare for a job interview at Parkside Recruitment
✨Show Your Customer Service Skills
Be prepared to share specific examples from your previous experience where you provided exceptional customer service. Highlight situations where you built strong relationships with customers and resolved issues effectively.
✨Demonstrate Multitasking Abilities
Since the role requires multitasking in a busy environment, think of instances where you successfully managed multiple tasks at once. Discuss how you prioritize your workload and stay organized under pressure.
✨Communicate Clearly and Effectively
As a Coordinator, clear communication is key. Practice articulating your thoughts clearly and consider how you can make each interaction enjoyable for customers. This will show that you understand the importance of communication in building relationships.
✨Be Flexible and Adaptable
The job requires flexibility in working hours, including weekends. Be ready to discuss your availability and willingness to adapt to different shift patterns. This shows that you are committed to meeting the needs of the team and the customers.
