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For Companies At a Glance
- Tasks: Lead customer-centric transformations and inspire teams to enhance client experiences.
- Company: Join Hellon, a creatively driven agency focused on innovative customer experiences.
- Benefits: Enjoy a supportive team culture, continuous learning, and opportunities for personal growth.
- Why this job: Be part of a family-like environment where imagination thrives and success is celebrated.
- Qualifications: Solid experience in strategic consulting and excellent communication skills are essential.
- Other info: Candidates will be reviewed on a rolling basis; reach out with any questions!
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Join our growing team in London as an experienced CX Consultant.
You are a visionary strategic thinker with the passion to create better customer experiences. You are passionate about what you do and make it your business to inspire others. You are used to leading customer centric transformations in large organisations. You are a trusted advisor, driven by business growth and transformation and you are no stranger to presenting ideas to the C-Suite and senior stakeholders in order to create impact. You act as an ambassador of company culture and get inspired by people around you.
In order to master in this role, you have:
- Solid experience in strategic consulting, customer-centric business development or other relevant area of consulting with the ability to create an impact that will take future businesses forward
- A good understanding of our customers’ business and strategy and the ability to work as the trusted advisor for your customers, adding value in each encounter
- Excellent business acumen and a strong strategic and commercial approach to develop existing customer relationships and discover new opportunities
- Ability to fluently communicate service offerings and link these directly to customers’ key performance indicators
- Track record of successfully delivering strategic transformation work for customers with demonstrated results and impact
- Experience in framing and overseeing projects and taking a holistic responsibility that ensures world class final deliverables
- Inbuilt leadership skills and the ability to inspire multidisciplinary teams
- Excellent collaboration, communication and facilitation skills
- A genuine interest for constant personal development
- Fluent English skills
- Passion to work in a creatively driven agency environment
On a regular day at Hellon, you:
- Deliver value and business growth for our clients as the CX Consultant
- Gain in-depth understanding of your clients’ business strategy, service offerings, organization, processes, and decision-making structures
- Develop close relationships with clients and other key stakeholders
- Facilitate meetings, working sessions and workshops with sensitivity to client and team needs
- Utilize the combination of strong analytical ability and creative thinking to evaluate end-to-end customer experience across multiple channels and customer touch points
- Have fun and enjoy working with your Hellon team
What can we promise you:
In return we will welcome you to our ambitionary team of supertalents. At Hellon we do not put barriers around our imagination – we are brave enough to go beyond logical and traditional thinking. We promise you a journey full of learning experiences and the ability to grow into what you see as the best version of you. We are not just colleagues but a family. We have fun together and celebrate success – big or small.
Candidates will be reviewed and interviewed on a rolling-base. Any questions about the role, feel free to contact karoliina.lehtonen@hellon.com
Senior CX Consultant employer: Hellon
Contact Detail:
Hellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Consultant
✨Tip Number 1
Make sure to showcase your experience in leading customer-centric transformations. Highlight specific projects where you made a significant impact, especially in large organizations, as this aligns perfectly with what we're looking for.
✨Tip Number 2
Demonstrate your ability to communicate effectively with C-Suite executives and senior stakeholders. Prepare examples of how you've successfully presented ideas and influenced decision-making in previous roles.
✨Tip Number 3
Emphasize your strategic consulting skills and business acumen. Be ready to discuss how you've developed existing customer relationships and discovered new opportunities that drove business growth.
✨Tip Number 4
Show your passion for personal development and working in a creatively driven environment. Share any relevant experiences or initiatives that demonstrate your commitment to continuous learning and collaboration.
We think you need these skills to ace Senior CX Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Senior CX Consultant. Tailor your application to highlight your relevant experience in strategic consulting and customer-centric transformations.
Highlight Your Impact: In your CV and cover letter, focus on specific examples where you've successfully delivered strategic transformation work. Use metrics and results to demonstrate the impact you've made in previous roles.
Showcase Your Communication Skills: Since the role involves presenting ideas to senior stakeholders, emphasize your communication and facilitation skills. Provide examples of how you've effectively communicated complex ideas to diverse audiences.
Express Your Passion for Customer Experience: Make sure to convey your genuine interest in creating better customer experiences. Share any relevant projects or initiatives that showcase your passion and commitment to customer-centric business development.
How to prepare for a job interview at Hellon
✨Showcase Your Strategic Thinking
Prepare to discuss specific examples of how you've led customer-centric transformations in previous roles. Highlight your ability to think strategically and how it has positively impacted business growth.
✨Understand the Client's Business
Research the company and its clients thoroughly. Be ready to demonstrate your understanding of their business strategies and how you can add value as a trusted advisor.
✨Communicate Effectively
Practice articulating your service offerings clearly and linking them to key performance indicators relevant to the client's business. Strong communication skills are essential for this role.
✨Demonstrate Leadership and Collaboration
Be prepared to discuss your leadership style and how you inspire multidisciplinary teams. Share examples of successful collaborations and how you facilitated productive meetings or workshops.
