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- Tasks: Be the friendly face of the company, managing calls and welcoming visitors.
- Company: Join a supportive team in St Albans, focused on professional growth and client satisfaction.
- Benefits: Enjoy 25 days holiday, flexible working, and health perks like private medical insurance.
- Why this job: Perfect for those who love interacting with people and want to kickstart their career in administration.
- Qualifications: 1-2 years experience in a similar role and GCSEs or equivalent required.
- Other info: Flexible hours and a vibrant workplace culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Receptionist/Telephonist
Location: St Albans
Department: Administration
Reporting to: Human Resources
Benefits: 25 days holiday (pro rata), pension, Life Assurance (4x salary)
Hours: Monday, Tuesday, Thursday & Friday, 8.30am-5.30pm (32 hours per week)
About the Role:
We are recruiting on behalf of our client for a Receptionist/Telephonist based in St Albans. This is a key role within the business as it serves as the first point of contact for clients and visitors. The role requires an individual who can provide professional and efficient service both internally and externally, ensuring the smooth running of front-of-house and administrative operations.
Key Responsibilities:
- Managing incoming and outgoing mail, including opening, scanning, and franking.
- Providing support for Continual Professional Development (CPD) tasks.
- Answering all incoming calls professionally and efficiently.
- Greeting and managing visitors in a professional manner.
- Inputting and maintaining accurate archive data.
- Booking client records in and out of the building.
- Recording and safeguarding client documents in accordance with procedures.
- Keeping meeting rooms tidy and well-stocked with pads and pens.
- Preparing refreshments for client meetings.
- Handling general reception duties, such as booking couriers and ordering supplies.
- Responsibility for opening and locking the front doors.
- Assisting other departments with general administrative tasks as required.
Required Skills and Experience:
- 1-2 years’ experience in a Receptionist/Telephonist role.
- Proficiency in Microsoft Office Suite and Outlook.
- Working knowledge of switchboard systems (desirable).
- Excellent communication and interpersonal skills.
- High level of reliability and flexibility, with a willingness to cover additional hours when needed.
- Strong organizational skills and attention to detail.
- Basic computer skills and a high level of personal presentation.
Qualifications:
- Educated to GCSE standard or equivalent.
What’s on Offer:
Our client provides a generous benefits package, including:
- Holidays: 25 days holiday (pro rata), increasing with length of service.
- Pension: Salary sacrifice pension contributions up to 5%.
- Health Benefits: Health cash plan, private medical insurance (for Directors/Partners), and a Virtual GP service.
- Flexibility: Agile working, flexi-time, and options to buy or sell holiday.
- Employee Wellbeing: Employee Assistance Programme, enhanced maternity/paternity pay, and support with energy bills.
- Additional Perks: Season ticket/car parking loans, cycle-to-work scheme, discounted shopping, social events, and much more.
Working Hours:
- Monday, Tuesday, Thursday, and Friday, 8.30am-5.30pm (32 hours per week).
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Accounting
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Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company and its culture. Understanding their values and how they operate will help you tailor your approach during any interactions, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves answering calls professionally, consider role-playing with a friend to enhance your ability to handle various types of inquiries confidently.
✨Tip Number 3
Get comfortable with Microsoft Office Suite and Outlook if you aren't already. Being proficient in these tools is crucial for the role, so take some time to explore their features and functionalities to boost your confidence.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the varied responsibilities of a receptionist effectively.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception or telephonist roles. Emphasise your communication skills and any proficiency with Microsoft Office Suite.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific responsibilities from the job description, such as managing incoming calls and greeting visitors, to demonstrate your understanding of the position.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. Provide examples of how you've successfully managed similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Parkside Recruitment
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common scenarios you might encounter, such as answering calls or greeting visitors, to show you can handle these situations with professionalism.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage tasks, prioritise responsibilities, and maintain attention to detail. You could share examples from previous roles where your organisational skills made a difference.
✨Familiarise Yourself with the Company
Research the company beforehand. Understand their values, culture, and the specific services they offer. This knowledge will help you tailor your answers and show genuine interest in the role, making you stand out as a candidate.
✨Prepare for Common Receptionist Scenarios
Think about typical situations a Receptionist might face, such as handling difficult callers or managing multiple tasks at once. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure, as these are crucial for the role.
