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For Companies At a Glance
- Tasks: Be the go-to person for our members, handling applications and ensuring a smooth experience.
- Company: Join a respected non-profit organization dedicated to supporting its growing membership base.
- Benefits: Enjoy a part-time remote role with travel expenses covered and a competitive salary.
- Why this job: Make a real impact while working in a supportive, purpose-driven environment.
- Qualifications: Experience in customer service or membership roles, strong data management skills, and proficiency in Microsoft Office.
- Other info: This role offers opportunities for collaboration and innovation in enhancing member experiences.
The predicted salary is between 20800 - 22400 £ per year.
Our client, a respected non-profit membership organisation, is seeking a Membership Coordinator to support their growing membership base.
This is a part-time role (22 hours per week over 4 days), mostly remote, with occasional travel to meetings and flagship events (expenses covered).
💼 Salary: £26-28K FTE
About the Role
As a Membership Coordinator, you’ll be the first point of contact for individual members, ensuring they receive a seamless and professional experience. Working closely with the Senior Membership Coordinator, you’ll focus on membership operations, including handling applications, processing payments, and maintaining accurate records. This role is ideal for someone who enjoys problem-solving, data accuracy, and customer engagement.
Key Responsibilities
✔ Membership Administration – Manage the full membership lifecycle, from applications and onboarding to renewals and upgrades
✔ Customer Service – Respond to enquiries, resolve issues, and build strong relationships with members
✔ Data & CRM Management – Ensure accurate records, process payments, and maintain compliance with GDPR
✔ Support for Membership Events – Assist with key annual events, including a conference and trade shows, representing the organisation and engaging with members
✔ Collaboration & Innovation – Work closely with the team to improve processes, embrace new technology, and enhance the overall membership experience
Essential Skills & Experience
🔹 Proven experience in a customer-focused or membership-based role
🔹 Strong CRM and data management skills – accuracy is key!
🔹 Proficiency in Microsoft Office 365 (Excel, Outlook, Teams, SharePoint) and a willingness to embrace new platforms
🔹 Excellent organisational and time management skills, with the ability to meet deadlines
🔹 Strong communication skills, both written and verbal, across multiple channels
🔹 A proactive problem-solver who can handle tricky situations with professionalism
This is an excellent opportunity to join a supportive and purpose-driven organisation where you’ll have a direct impact on their mambers.
If you feel like this role is a good fit, then go ahead and apply today! We look forward to your application.
Membership Coordinator employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Coordinator
✨Tip Number 1
Familiarize yourself with the non-profit sector and the specific challenges membership organizations face. Understanding these nuances will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or membership coordination. Be ready to share specific examples of how you've successfully managed member relationships or resolved issues, as this will showcase your suitability for the role.
✨Tip Number 3
Brush up on your CRM skills and be prepared to discuss how you've used data management tools in past roles. Since accuracy is key in this position, demonstrating your proficiency with relevant software will set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for events and community engagement. If you have experience organizing or participating in events, be sure to mention it. This will illustrate your ability to represent the organization and connect with members effectively.
We think you need these skills to ace Membership Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and essential skills required for the Membership Coordinator position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service or membership-based roles. Provide specific examples of how you've successfully managed member relationships or handled data management tasks.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office 365 and any CRM systems you have used. Highlight your organizational skills and ability to meet deadlines, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the organization. Discuss why you are a good fit and how you can contribute to enhancing the membership experience.
How to prepare for a job interview at Memcom Recruitment
✨Show Your Customer Service Skills
As a Membership Coordinator, you'll be the first point of contact for members. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Demonstrate Data Management Proficiency
Highlight your experience with CRM systems and data management. Discuss specific tools you've used and how you ensure accuracy and compliance, especially with GDPR.
✨Emphasize Problem-Solving Abilities
Prepare to discuss challenging situations you've faced in past roles and how you approached them. This will showcase your proactive problem-solving skills, which are essential for this position.
✨Engage with the Organisation's Mission
Research the non-profit's mission and values. During the interview, express your enthusiasm for their work and how you can contribute to enhancing the membership experience.
