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For Companies At a Glance
- Tasks: Lead delivery of tech services, manage teams, and ensure client satisfaction.
- Company: Join RedRock, a growing company focused on delivering professional services in technology.
- Benefits: Enjoy a competitive salary, discretionary bonuses, and flexible working arrangements.
- Why this job: This role offers growth opportunities and the chance to engage with clients and teams.
- Qualifications: 5+ years of experience, ideally in consultancy or digital agencies, with strong stakeholder management skills.
- Other info: Work from home options available; must be based near Bristol.
The predicted salary is between 36000 - 54000 ÂŁ per year.
The Delivery Manager is a critical role supporting the delivery of contracted professional services within the technology space to our customers. Our customers are largely within the UK public sector, but we also have private sector and third sector customers. We build teams to either deliver a complete outsourced service or to blend with a customer team to enable a joint delivery.
We are looking for a driven, autonomous and experienced Delivery Manager to report into the CTO. The CTO is accountable for the overall successful service delivery to all customers.
At a high level this key role involves meeting each client’s expectation through delivery of the service, performance management of our teams and managing risks/resolving issues associated with the service. In terms of technology delivery, it’s a hands-off role, but to be successful in this role the Delivery Manager must stay close to our customers and our teams and have clear oversight and understanding of what they are delivering.This role requires the successful candidate to possess the rare mix of project delivery, people management and stakeholder management all within a technology landscape.
This role is an exciting opportunity for someone with a technology & delivery background who thrives on client engagement and people management. RedRock is growing and the successful candidate will have the opportunity to get involved in many aspects of the delivery function as well as take on more responsibility over time.
Reports to
The CTO.
Principal duties and responsibilities
Delivery Management
Supporting RedRock customers with requirement definition and proposing delivery options that could support an effective delivery to support them.
Lead & manage Statement of Work (SoW) creation and tracking / KPIs / facilitate the contract renewal process with the RedRock leadership team.
Lead the delivery of contracted services aligned to agreed statement of works, client’s requirements and routine delivery governance & assurance standards.
Key stakeholder management, routine SOW tracking, account reviews and performance assessments with RedRock’s customer.
Risk identification and mitigation.
Team Management
“Dotted-Line” matrix management of each deployed RedRock team, monitoring team and individual performance, and conducting regular 121s and support / welfare checks.
Support the wider RedRock business on new requirements, resource planning and supporting the hiring process where required.
Delivery operations such as financial reporting, timesheet and invoice approvals
Escalation and incident management
Strategic
Identify growth opportunities within existing customer accounts and collaborate with the wider RedRock team to explore.
Support business development activities such as proposal and case study production based on experience on the ground.
Support the Delivery team with internal initiatives related to maturing governance and processes as RedRock continues to grow.
Support & coach the wider RedRock team to allow them to build the best team for our customers.
Skills
Should you not meet every requirement listed, we still encourage you to apply. We are looking for individuals who are eager to grow and contribute to our team.
Must Have Experience
Minimum 5 years’ professional experience.
Minimum 3 years’ experience working in a consultancy or digital agency organisation.
Demonstrable experience of working in a highly visible customer facing role.
An IT delivery background (not limited to tech roles – i.e. IT project management).
Able to build strong relationships with key stakeholders across many levels in an organisation.
Has led or has been involved in the hiring process.
Awareness of commercials and contracts.
Has managed people (directly or indirectly) in an IT environment, ideally both permanent and contract.
Familiar with managing risks and resolving incidents with customers.
Experience of building MI / Reporting for customers.
Desirable Experience
Previous experience of working across a broad range of business sectors covering both the public and private sectors.
Experience delivering to UK government Digital & Data departments including familiarity with GDS Service Standards and delivery lifecycles.
Experience in content writing for bids/tenders/RFPs
Renumeration
Base Salary up to ÂŁ45k
Discretionary bonus directly linked to successfully awarded new business that the Delivery Manager supports.
Annual review
Location
Primary Office: RedRock HQ, Clifton, Bristol
Secondary Location(s): Work from home / customer sites
Travel Requirement: Approx 25%, as needed only. For example, an offsite meeting / visiting a partner organisation where we’re collaborating on a bid.
RedRock’s office is in Clifton, Bristol and we have a Working Arrangements Policy in place to help us bring our team together as much as possible. As such, we operate Monday & Thursday “all hands” days where the whole team come into the office. For local employees (within 10 miles), we require 4 days in the office, 1 from home (not withstanding on site client commitments). We will review all applications but we would prefer applicants to be located in Bristol or surrounding areas.
Delivery Manager employer: RedRock Consulting
Contact Detail:
RedRock Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Familiarize yourself with the UK public sector and its specific needs. Understanding the nuances of working with government clients will give you an edge in discussions and demonstrate your commitment to delivering tailored solutions.
✨Tip Number 2
Highlight your experience in managing teams and stakeholders effectively. Be prepared to share specific examples of how you've successfully navigated challenges in team dynamics or client relationships, as this role heavily relies on strong interpersonal skills.
✨Tip Number 3
Showcase your understanding of risk management and incident resolution. Be ready to discuss past experiences where you identified potential risks and implemented strategies to mitigate them, as this is crucial for ensuring smooth service delivery.
✨Tip Number 4
Demonstrate your ability to drive growth within existing accounts. Think about how you've previously identified opportunities for expansion or improvement in client relationships, and be prepared to discuss these during your interactions with us.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in delivery management, consultancy, and customer-facing roles. Emphasize your project delivery skills and any relevant technology background.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your experience aligns with the responsibilities outlined in the job description. Mention specific examples of successful project delivery and stakeholder management.
Highlight Relevant Experience: Clearly outline your experience in managing teams and delivering services, especially in a technology context. Include any familiarity with UK government Digital & Data departments if applicable.
Showcase Soft Skills: Since this role involves significant client engagement and people management, be sure to highlight your interpersonal skills, ability to build relationships, and experience in coaching or supporting team members.
How to prepare for a job interview at RedRock Consulting
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Delivery Manager role, especially the key responsibilities like managing client expectations, performance management, and risk mitigation. Be prepared to discuss how your experience aligns with these duties.
✨Showcase Your Stakeholder Management Skills
Since this role involves significant stakeholder management, come prepared with examples of how you've successfully built relationships with clients and managed their expectations in previous roles. Highlight any specific challenges you faced and how you overcame them.
✨Demonstrate Your IT Delivery Background
Be ready to discuss your IT delivery experience, even if it’s not strictly in tech roles. Share specific projects where you led or contributed to successful outcomes, focusing on your approach to project management and team collaboration.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think of examples from your past experiences where you identified potential issues and implemented effective solutions to ensure successful service delivery.
