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- Tasks: Lead a team in managing luxury travel bookings and customer service.
- Company: Join a global tour operator known for its first-class luxury services.
- Benefits: Competitive salary plus commission, with opportunities for personal growth.
- Why this job: Be part of a dynamic team that values excellence and customer satisfaction.
- Qualifications: Experience with Amadeus and strong sales skills are essential.
- Other info: Opportunity to develop a training system and enhance team performance.
Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills. Key Duties: * Handling incoming calls on all existing bookings – B2B & B2C * Maintaining phone system extensions and call centre set ups – making sure everyone's mobile apps are logged in and working correctly. * Monitoring the webchat functionality and usage / conversions on queries. * Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview. * Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes * Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents * Create a Retention centric sales environment * Develop a team progress and training system based on Balance Scorecard achievements * Post Covid Team initiation and team build Skills Required: * Experience in using Amadeus * To offer expert knowledge and advice on destinations * Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand. * Developing excellent time management skills with the team * Up selling to maximise revenue on bookings * To efficiently perform all administrative duties associated with the role * Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking * Driven to achieve Company targets The Package: * Salary: from £26,000 – £31,000 * Plus, Target personal and group achievement Commission Interested: * Please click to 'APPLY@ * Or contact email (url removed)
Reservations Supervisor - Tour Operator employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor - Tour Operator
✨Tip Number 1
Familiarize yourself with the Amadeus system if you haven't already. Since this role requires proficiency in Amadeus, having hands-on experience or even completing an online course can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your sales techniques, especially in the context of luxury travel. Understanding how to upsell and create a retention-centric environment will be crucial, so consider practicing scenarios where you can demonstrate these skills.
✨Tip Number 3
Prepare to discuss your experience with customer service and handling B2B and B2C interactions. Think of specific examples where you successfully managed bookings or resolved customer issues, as these will showcase your relevant skills.
✨Tip Number 4
Show your enthusiasm for travel and knowledge of various destinations. Being able to offer expert advice will not only impress the hiring team but also demonstrate your passion for the industry, which is essential for a role in a luxury brand.
We think you need these skills to ace Reservations Supervisor - Tour Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Amadeus system and any relevant customer service roles. Emphasize your sales skills and any previous supervisory experience in a similar environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the travel industry and luxury brands. Mention specific examples of how you've successfully handled customer inquiries or bookings in the past, showcasing your persuasive communication skills.
Showcase Relevant Skills: Clearly outline your proficiency in managing phone systems and webchat functionalities. Provide examples of how you've contributed to team training or development, especially in a post-Covid context.
Highlight Achievements: Include any quantifiable achievements related to sales targets or customer satisfaction metrics. This will demonstrate your ability to drive results and contribute to the company's goals.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Amadeus Expertise
Make sure to highlight your experience with the Amadeus system during the interview. Be prepared to discuss specific scenarios where you effectively used it to manage bookings or resolve issues.
✨Demonstrate Your Customer Service Skills
Since the role involves handling B2B and B2C calls, share examples of how you've successfully managed customer inquiries in the past. Emphasize your ability to maintain a positive phone manner and resolve conflicts.
✨Prepare for Sales Scenarios
Expect questions related to upselling and creating a retention-centric sales environment. Think of instances where you successfully increased revenue through persuasive selling techniques.
✨Discuss Team Collaboration
The position requires working closely with various teams. Be ready to talk about your experience in team settings, how you contribute to team goals, and any initiatives you've taken to improve team dynamics.
