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- Tasks: Engage with clients to schedule appointments and resolve service issues.
- Company: Join a vibrant, award-winning company with impressive growth in HR, Tax & Accounting.
- Benefits: Enjoy 25 holidays, birthday off, discounts, social events, and health insurance after 5 years.
- Why this job: Be part of a dynamic team focused on client satisfaction and personal growth.
- Qualifications: Bring a positive attitude, strong communication skills, and the ability to thrive under pressure.
- Other info: This role offers a chance to grow within a multimillion-pound global group.
Is this you? A positive, organised, hardworking individual, who enjoys speaking to clients. Do you have a keen eye for detail? Are you self-motivated and looking for a new adventure?The Portfolio Group have a phenomenal opportunity on the table… we are looking for a talented Diary Planner/ Customer service executive to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. Day-to-Day Responsibilities You'll contact existing Croner clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines Ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. To deliver the administrative duties for the department including rescheduling appointments Ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. Commitment understanding all client databases and systems in order to adequately investigate and respond to the client. Accountability for obtaining a prompt response to client queries, service issues and requests to cancel. Review of client service issues in order to produce an effective handover where applicable to Credit Control. Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests. What you Bring to the Tea A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. A team player Ability to work in a fast-paced environment. Strong time management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Core Benefits 25 Holidays + Bank Holidays Day off on your Birthday PerkBox Discounts Social Events Throughout Year Contributory Pension Scheme Private Health Insurance after 5 year 49020MA INDHIN
Customer Service - Diary Planner employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Diary Planner
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've positively impacted client relationships in previous roles, as this will demonstrate your 'can-do' attitude and commitment to client satisfaction.
✨Tip Number 2
Familiarize yourself with common client service issues and resolutions in the HR, Tax, and Accounting sectors. This knowledge will help you speak confidently about how you can contribute to resolving client queries effectively.
✨Tip Number 3
Highlight your organizational skills by discussing how you manage your time and prioritize tasks. Since the role involves booking appointments and handling multiple client requests, showcasing your ability to stay organized will set you apart.
✨Tip Number 4
Demonstrate your adaptability by sharing experiences where you've successfully worked under pressure or in fast-paced environments. This will show that you can thrive in the dynamic atmosphere of our vibrant company.
We think you need these skills to ace Customer Service - Diary Planner
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous customer service roles or experiences that showcase your ability to communicate effectively and resolve client issues. Tailor your CV to reflect the skills mentioned in the job description.
Showcase Your Organisational Skills: Since the role requires strong organisational abilities, provide examples of how you've successfully managed schedules or appointments in past positions. This could be through specific projects or tasks you've handled.
Demonstrate a Positive Attitude: In your cover letter, convey your 'can-do' attitude and enthusiasm for the role. Share a brief story or example that illustrates your positive approach to challenges and teamwork.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no spelling or grammatical errors. A keen eye for detail is crucial for this position, so make sure your application reflects that quality.
How to prepare for a job interview at The Portfolio Group
✨Show Your Positive Attitude
Make sure to convey your positive and can-do attitude during the interview. Share examples of how you've approached challenges with optimism and enthusiasm, as this aligns perfectly with what the company is looking for.
✨Demonstrate Organizational Skills
Prepare to discuss your organizational skills and how you manage your time effectively. You might want to provide specific examples of how you've successfully handled multiple tasks or appointments in a fast-paced environment.
✨Highlight Your Communication Skills
Since the role involves speaking to clients, be ready to showcase your communication skills. Practice articulating your thoughts clearly and consider discussing a time when you resolved a client issue through effective communication.
✨Research the Company
Familiarize yourself with the company's history, values, and recent achievements, such as their awards. This will not only show your interest but also help you tailor your responses to align with their goals and culture.
