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- Tasks: Join our front of house team as a Customer Service Advisor, managing customer experiences and inquiries.
- Company: We're a growing accident repair business focused on delivering exceptional service.
- Benefits: Enjoy competitive salary, 29 days holiday, flexible working, and financial wellbeing perks.
- Why this job: Be part of a supportive culture with opportunities for career progression and ongoing training.
- Qualifications: Previous customer service experience, strong communication skills, and good organizational abilities required.
- Other info: Passion for customer service and knowledge of the automotive industry is a plus!
Lincoln Ref: VA2590 #OFE Benefits * Competitive salary * 29 days holiday including public holidays plus additional days with service * Pension contributions * Referral bonus scheme * Enhanced parental leave * Enhanced sick pay * Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. * Talk to us about flexible working * VIP Awards – colleague recognition scheme * Cycle to work scheme * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * Steer Academy provides accredited ongoing training – paid for by the business * Opportunities for career progression Due to continued business growth, we have an exciting opportunity to join the front of house team at our site in Lincoln as a Customer Service Advisor. In this role you will be responsible for operating front of house, this includes direct customer contact alongside offering support in a variety of different ways. You will be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands with us. You will be responsible for: * Managing our customer experience journey, including complaints and resolutions. * Booking customers in and arranging their vehicle collections and returns. * Delivering a fast and efficient service to insurers and customers. * Administering customers files correctly, whilst building a genuine rapport. * Ensuring computer systems and portals are updated. * Handling telephone and email enquiries, both inbound and outbound. * Working to targets to achieve team and individual goals. * Satisfaction targets in the form of customer feedback. About You You will have previous experience working in a customer service focused role, ideally with a knowledge of the automotive industry. You will have: * Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email. * Good organisational skills, with the ability to multitask and adapt to changing priorities. * Experience in administration and computer systems, such as MS Office. * Be a team player, as well as able to work individually to achieve targets. * A good understanding of the local area for transport logistics. If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today
Customer Service Advisor employer: Steer Automotive Group Ltd
Contact Detail:
Steer Automotive Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the automotive industry. Understanding common terms and processes will help you communicate more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Role-playing different customer interactions can prepare you for handling complaints and resolutions, which are key responsibilities of the role.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their mission during the interview will show that you are a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that highlight your organizational skills and ability to multitask. This will help you demonstrate how you can manage the customer experience journey effectively.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in the automotive industry. Use specific examples that demonstrate your excellent communication skills and ability to handle complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you can contribute to enhancing the customer experience and why you are excited about the opportunity at this company.
Highlight Relevant Skills: In your application, emphasize your organizational skills and ability to multitask. Provide examples of how you've successfully managed customer inquiries and administrative tasks in previous roles.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company in your application. Mention any specific aspects of the job or company culture that resonate with you, such as their commitment to employee development and customer satisfaction.
How to prepare for a job interview at Steer Automotive Group Ltd
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled customer complaints and provided solutions, as this will demonstrate your ability to manage the customer experience journey effectively.
✨Demonstrate Your Organizational Abilities
Since the role requires good organizational skills and multitasking, prepare to discuss how you prioritize tasks and manage your time. You could mention any tools or methods you use to stay organized, especially in a fast-paced environment.
✨Familiarize Yourself with the Automotive Industry
If you have knowledge of the automotive industry, be sure to bring it up during the interview. If not, do some research beforehand to understand common terms and processes related to vehicle collections and returns, as this will show your commitment to the role.
✨Prepare Questions About the Company Culture
Since the company values teamwork and individual contributions, think of questions that reflect your interest in their culture. Ask about team dynamics, training opportunities, and how they support career progression, which will show that you're serious about growing with them.
