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- Tasks: Lead and support claims teams, ensuring performance targets are met.
- Company: Join a leading company in the insurance sector with a strong reputation.
- Benefits: Enjoy a hybrid work model and competitive salary of circa £35,000.
- Why this job: Be part of a high-performance culture that values customer service and teamwork.
- Qualifications: GCSEs in English and Maths; experience in claims management required.
- Other info: Flexible hours and a focus on personal development for team managers.
Our client, a leading company in the insurance sector, is looking for an experienced Senior Claims Hub Manager to lead and support their claims teams and managers. This role requires strong leadership, strategic thinking, and the ability to drive performance while ensuring compliance with industry regulations. Job Title: Senior Claims Manager Location: Office/Hybrid – Birmingham (Office days Tuesday, Wednesday & Thursday) Salary: circa £35,000 + Hours: 35 Hours per week (hours may vary in line with business needs & flexibility is required) As a Senior Claims Manager, you will oversee and develop the Travel Claims department, ensuring performance targets and KPIs are consistently met while driving efficiency and service quality. Leading and motivating your team, you will foster a high-performance, customer-centric culture that delivers exceptional service at every touchpoint. With a strategic approach, you will enhance operational effectiveness, streamline processes, and promote collaboration to achieve business goals while maintaining excellence in claims management. Key Responsibilities: * Lead, coach, and develop Team Managers to achieve operational targets and performance goals. * Ensure claims processes align with strategic objectives, SLAs, and KPIs. * Conduct monthly performance meetings with clear agendas and minutes, encouraging team input and collaboration. * Motivate and coach your team, managing performance in line with company strategy. * Oversee Personal Development Plans for Team Managers, ensuring training, coaching, and feedback are effectively documented. * Develop a high-performance culture within the Travel Claims team, ensuring the right resources are in place to meet targets. * Manage overtime planning, ensuring budgets are used effectively and fairly. * Provide support on complex claims, ensuring prompt resolution and escalation when required. * Work closely with Business Partners, handling escalated claims and providing clear, objective reports. About You: * GCSEs or equivalent, including English and Maths. * Strong knowledge of MS Word & Excel. * Confident communicator with clients, customers, and suppliers. * Understanding of FCA regulations. * Flexible and adaptable, able to work under pressure. * Strong leadership and team management skills. * Strategic thinker with the ability to oversee large claims teams. * Previous experience as a Claims Manager in a fast-paced environment. For your information: *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) ***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free, however, to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search
Senior Claims Manager employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Manager
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. The Senior Claims Manager position requires strong team management skills, so be prepared to discuss specific examples of how you've successfully led teams and driven performance.
✨Tip Number 2
Familiarize yourself with FCA regulations and industry standards. Being knowledgeable about compliance will not only help you in the interview but also demonstrate your commitment to maintaining high operational standards.
✨Tip Number 3
Prepare to discuss your strategic thinking abilities. This role involves overseeing large claims teams and enhancing operational effectiveness, so think of examples where you've implemented strategies that improved efficiency or service quality.
✨Tip Number 4
Showcase your adaptability and ability to work under pressure. The job description mentions a fast-paced environment, so be ready to share experiences where you've successfully managed challenges and maintained performance under tight deadlines.
We think you need these skills to ace Senior Claims Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and strategic thinking skills, as these are crucial for the Senior Claims Manager role. Use specific examples from your past roles to demonstrate how you've driven performance and managed teams.
Craft a Strong Cover Letter: In your cover letter, emphasize your understanding of FCA regulations and your ability to foster a high-performance culture. Mention your experience in managing claims processes and how you align them with strategic objectives.
Highlight Relevant Experience: Clearly outline your previous experience as a Claims Manager in a fast-paced environment. Include details about how you have successfully led teams, met KPIs, and improved operational effectiveness.
Format Your Documents Correctly: Since the company requests your CV in Word format, ensure that your documents are well-formatted and professional. Pay attention to spelling and grammar, as these reflect your attention to detail.
How to prepare for a job interview at YourRecruit
✨Showcase Your Leadership Skills
As a Senior Claims Manager, strong leadership is crucial. Be prepared to discuss your experience in leading teams, coaching managers, and driving performance. Share specific examples of how you've motivated your team and achieved operational targets.
✨Demonstrate Strategic Thinking
This role requires a strategic approach to claims management. Highlight your ability to align claims processes with business objectives and KPIs. Discuss any past experiences where you successfully enhanced operational effectiveness or streamlined processes.
✨Prepare for Performance Discussions
Since conducting monthly performance meetings is part of the job, be ready to talk about how you structure these meetings. Explain how you encourage team input and collaboration, and provide examples of how you've managed performance in line with company strategy.
✨Understand Industry Regulations
Familiarize yourself with FCA regulations and be prepared to discuss how you ensure compliance within your team. This knowledge will demonstrate your capability to manage complex claims and maintain excellence in claims management.
