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- Tasks: Lead and support claims teams, ensuring performance targets are met.
- Company: Join a leading company in the insurance sector with a strong reputation.
- Benefits: Enjoy a hybrid work model and competitive salary of circa £35,000.
- Why this job: Be part of a high-performance culture that values exceptional service and teamwork.
- Qualifications: GCSEs in English and Maths; experience in claims management required.
- Other info: Flexible hours and a focus on personal development for team managers.
Our client, a leading company in the insurance sector, is looking for an experienced Senior Claims Hub Manager to lead and support their claims teams and managers. This role requires strong leadership, strategic thinking, and the ability to drive performance while ensuring compliance with industry regulations. Job Title: Senior Claims Manager Location: Office/Hybrid – Croydon (Office days Tuesday, Wednesday & Thursday) Salary: circa £35,000 + Hours: 35 Hours per week (hours may vary in line with business needs & flexibility is required) As a Senior Claims Manager, you will oversee and develop the Travel Claims department, ensuring performance targets and KPIs are consistently met while driving efficiency and service quality. Leading and motivating your team, you will foster a high-performance, customer-centric culture that delivers exceptional service at every touchpoint. With a strategic approach, you will enhance operational effectiveness, streamline processes, and promote collaboration to achieve business goals while maintaining excellence in claims management. Key Responsibilities: * Lead, coach, and develop Team Managers to achieve operational targets and performance goals. * Ensure claims processes align with strategic objectives, SLAs, and KPIs. * Conduct monthly performance meetings with clear agendas and minutes, encouraging team input and collaboration. * Motivate and coach your team, managing performance in line with company strategy. * Oversee Personal Development Plans for Team Managers, ensuring training, coaching, and feedback are effectively documented. * Develop a high-performance culture within the Travel Claims team, ensuring the right resources are in place to meet targets. * Manage overtime planning, ensuring budgets are used effectively and fairly. * Provide support on complex claims, ensuring prompt resolution and escalation when required. * Work closely with Business Partners, handling escalated claims and providing clear, objective reports. About You: * GCSEs or equivalent, including English and Maths. * Strong knowledge of MS Word & Excel. * Confident communicator with clients, customers, and suppliers. * Understanding of FCA regulations. * Flexible and adaptable, able to work under pressure. * Strong leadership and team management skills. * Strategic thinker with the ability to oversee large claims teams. * Previous experience as a Claims Manager in a fast-paced environment. For your information: *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) ***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free, however, to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search
Senior Claims Manager employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Manager
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. The Senior Claims Manager position requires strong team management skills, so be prepared to discuss specific examples of how you've successfully led teams and driven performance.
✨Tip Number 2
Familiarize yourself with FCA regulations and industry standards. Being knowledgeable about compliance will not only help you in the interview but also demonstrate your commitment to maintaining high operational standards.
✨Tip Number 3
Prepare to discuss your strategic thinking abilities. This role involves enhancing operational effectiveness, so think of instances where you've implemented strategies that improved efficiency or service quality in your previous positions.
✨Tip Number 4
Showcase your ability to motivate and develop others. As a Senior Claims Manager, you'll need to foster a high-performance culture, so be ready to share how you've supported team members' growth and development in past roles.
We think you need these skills to ace Senior Claims Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and strategic thinking skills, as these are crucial for the Senior Claims Manager role. Use specific examples from your past roles to demonstrate how you've driven performance and managed teams.
Craft a Strong Cover Letter: In your cover letter, emphasize your understanding of FCA regulations and your ability to foster a high-performance culture. Mention your experience in managing claims processes and how you align them with strategic objectives.
Highlight Relevant Experience: Clearly outline your previous experience as a Claims Manager in a fast-paced environment. Include details about how you have motivated teams, conducted performance meetings, and handled complex claims.
Format Your Documents Correctly: Since the job description specifies that your CV should be in Word format, ensure that you save and submit your CV accordingly. Pay attention to formatting, making it easy to read and professional.
How to prepare for a job interview at YourRecruit
✨Showcase Your Leadership Skills
As a Senior Claims Manager, your ability to lead and motivate teams is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching methods and how you foster a high-performance culture.
✨Demonstrate Strategic Thinking
Be ready to discuss your strategic approach to claims management. Highlight specific instances where you've improved operational effectiveness or streamlined processes, and how these actions aligned with business goals.
✨Understand Industry Regulations
Familiarize yourself with FCA regulations and be prepared to discuss how you ensure compliance within your team. This shows that you are not only focused on performance but also on adhering to industry standards.
✨Prepare for Performance Discussions
Since conducting monthly performance meetings is part of the role, think about how you would structure these meetings. Be ready to share your ideas on setting clear agendas, encouraging team input, and documenting outcomes effectively.
