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- Tasks: Be the friendly face of our store, helping customers with products and services.
- Company: Join Cooksongold, a trusted name in the jewellery industry since 1918.
- Benefits: Enjoy a starting salary of £23,283, generous leave, and employee discounts.
- Why this job: Work in a vibrant team, gain valuable experience, and support jewellers in their craft.
- Qualifications: Previous customer service experience is essential; interest in jewellery making is a plus.
- Other info: Located in Birmingham's Jewellery Quarter, we value excellent customer feedback.
The predicted salary is between 18600 - 26000 £ per year.
Job Description
Sales Coordinator / Sales Assistant\\nBirmingham, West Midlands\\nStarting salary £23,283\\n\\nAbout Us\\n\\nWe are Cooksongold, and we’ve been proudly supporting jewellers since 1918, with everything from precious metals to jewellery tools. We are part of HM Precious Metals, one of Europe's largest refiners and processors of precious metals.\\n\\nBased in the heart of the Birmingham Jewellery Quarter, we are a friendly, well-established and growing business of 280 employees. We are highly rated by our customers – we were awarded a Feefo Trusted Platinum Service Award for 2024 as a result of our excellent customer feedback ratings.\\n\\nWe are currently looking to recruit a confident Sales Coordinator / Sales Assistant to join our friendly team at our thriving store based in the heart of Birmingham Jewellery Quarter.
You will be the face of the store, delivering a reliable and friendly service to our customers, offering advice and expertise on our range of products and ensuring our customers have everything they need. This is a varied role and, as well as providing a counter service, you will also be getting involved in other areas of the business to ensure we are able to offer a consistently high standard of customer service, whether that's product sales, handling precious metal scrap queries, general administration, stock replenishment and getting involved with the twice yearly stock take.\\n\\nTo succeed in this role, you will need previous experience in a customer facing role, a desire to deliver excellent customer service and to go the extra mile to get the job done. An interest in jewellery making would be beneficial, but not essential.\\n\\nWhat we can offer you in return:\\n\\n- A starting salary of £23,283 with increase after successful completion of probation period\\n- Up to 34 days’ paid leave per year (inc bank hols)\\n- Interest free loans for travel to work costs (annual travel passes / parking permits / clean air zone passes)\\n- A generous Pension Scheme, employee contributions are matched by the company up to 8%.\\n- Life Assurance up to x6 salary\\n- Employee Assistance Programme, with free access to a GP, counselling & legal advice for you and your household\\n- BIG discounts on company products – everything from precious metal to tools\\n- Eyecare Vouchers\\n\\nOther organisations may call this role Retail Assistant, Retail Sales Assistant, Store Assistant, Customer Service Assistant, or Customer Assistant.\\n\\nOur Job Applicant Privacy Notice can be viewed on our website.\\n\\nSo, if you’re seeking your next challenge as a Sales Coordinator / Sales Assistant, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency
Sales Coordinator / Sales Assistant employer: Cooksongold
Contact Detail:
Cooksongold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator / Sales Assistant
✨Tip Number 1
Familiarize yourself with the products we offer at Cooksongold. Understanding our range of precious metals and jewellery tools will help you engage confidently with customers and provide them with the best service possible.
✨Tip Number 2
Highlight any previous customer service experience during your interactions with us. We value candidates who can demonstrate their ability to deliver excellent customer service and go the extra mile for customers.
✨Tip Number 3
Show your enthusiasm for the jewellery industry! Even if you don't have direct experience, expressing a genuine interest in jewellery making can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you handle various tasks in a retail environment. Since this role involves a mix of counter service and administrative duties, showcasing your versatility will be beneficial.
We think you need these skills to ace Sales Coordinator / Sales Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales Coordinator / Sales Assistant position. Understand the key responsibilities and required skills, such as customer service experience and product knowledge.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-facing roles. Emphasize any previous work in retail or sales, and showcase your ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your interest in jewellery making if applicable, and explain how your skills align with the company's values and customer service standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Cooksongold
✨Show Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share specific examples from your previous experience. Highlight situations where you went the extra mile for a customer or resolved a challenging issue.
✨Demonstrate Product Knowledge
Even if you don't have extensive knowledge of jewellery making, showing a genuine interest in the products can set you apart. Research Cooksongold's offerings and be ready to discuss how you would assist customers with their needs.
✨Emphasize Teamwork and Adaptability
This position involves working closely with a team and adapting to various tasks. Share examples of how you've successfully collaborated with others and handled multiple responsibilities in a fast-paced environment.
✨Prepare Questions for the Interviewers
Asking insightful questions shows your enthusiasm for the role and the company. Consider asking about the team dynamics, opportunities for growth, or how Cooksongold maintains its high customer service standards.
