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- Tasks: Join us as a Customer Support Coordinator, helping customers with orders and inquiries.
- Company: Be part of a leading company in the market, known for its growth and innovation.
- Benefits: Enjoy a hybrid work model, competitive pay, and potential bonuses.
- Why this job: This role offers hands-on experience in customer service and a chance to make a real impact.
- Qualifications: Previous customer service experience and familiarity with SAP/CRM systems are essential.
- Other info: Start ASAP and enjoy parking at the office!
The predicted salary is between 24000 - 32000 £ per year.
Job Title: Customer Support Coordinator
Location: Bristol (BS32)
Pay rate: £14.39 per hour (salary equiv £28,000) + bonus
Hours: Monday to Friday, 9.00am – 5.00pm
Working pattern: Hybrid with 2 days WFH (after training completed 6 months approx)
Parking at office location: Yes
Start date: ASAP
Duration: 6-12 months
An established company and a leader within their market place are recruiting for a Customer Support Coordinator to join their ever expanding team for a ongoing temporary basis
This role is to provide customer support to new and existing customers: processing orders, preparing customer quotations, handling telephone enquiries from customers, inbox management, raising orders, providing support to teams and responding to technical enquiries providing a high level of customer service
Duties required but no limited to:
- Processing service requests from customers
- identify suitable engineers and dates to attend site
- Proactively communicate with customers to resolve issues in a timely manner
- Producing quotations using SAP, confirming and documenting price and site availability to customer
- Processing customer orders
- Communicating with credit controllers regarding credit checks / issues.
- Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department’s performance targets
- Reviewing systems to identify improvements to processes and procedures
- Prioritise mail to maintain customer satisfaction.
- Maintaining responsibility for administrative and customer service support
Essential skills and qualifications:
- Previous and recent experience in a busy Customer Service team
- SAP/CRM or equivalent ideally
- Ability to develop and maintain good relationships internally/externally and at all levels
- Excellent presentation skills and a confident, engaging communicator
- Highly organised & able to prioritise
- Ability to work under pressure and maintain accuracy
- Passion for customer service
Customer Service Specialist employer: Morgan McKinley
Contact Detail:
Morgan McKinley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with SAP or any CRM systems, as this role requires processing orders and producing quotations using these tools. If you have experience with similar software, be ready to discuss how you've used it effectively in past roles.
✨Tip Number 2
Highlight your ability to communicate proactively with customers. Think of examples where you've resolved issues quickly and efficiently, as this will demonstrate your customer service skills and your ability to maintain high satisfaction levels.
✨Tip Number 3
Prepare to discuss your organizational skills and how you prioritize tasks under pressure. This role involves managing multiple customer requests and administrative duties, so showcasing your time management strategies will be beneficial.
✨Tip Number 4
Since the position is hybrid, be ready to talk about your experience working remotely and how you stay productive outside of a traditional office environment. Employers value candidates who can adapt to different working conditions.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles where you've handled orders, quotations, or technical inquiries. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle busy environments. Mention specific examples of how you've resolved customer issues or improved processes in previous roles.
Highlight Technical Skills: If you have experience with SAP or CRM systems, be sure to mention this prominently in your application. Provide examples of how you've used these tools to enhance customer service or streamline processes.
Showcase Communication Skills: Since the role requires excellent communication skills, include examples in your application that demonstrate your ability to engage with customers effectively, whether through phone calls, emails, or face-to-face interactions.
How to prepare for a job interview at Morgan McKinley
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent support.
✨Familiarize Yourself with SAP/CRM
Since experience with SAP or CRM systems is essential for this role, take some time to brush up on your knowledge of these tools. Be prepared to discuss how you've used similar systems in the past and how you can quickly adapt to new software.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer inquiries. Practice responding to hypothetical scenarios where you need to resolve a customer issue or manage multiple requests simultaneously.
✨Highlight Your Organizational Skills
Given the need to prioritize tasks and maintain accuracy under pressure, be ready to discuss your organizational strategies. Share examples of how you've successfully managed your workload in busy environments while ensuring high levels of customer satisfaction.
