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- Tasks: Support the Home Ownership Team with customer inquiries and case management.
- Company: Join a leading housing provider making a difference in homeownership.
- Benefits: Enjoy hybrid work options and competitive pay rates.
- Why this job: Gain valuable experience in property management while enhancing your customer service skills.
- Qualifications: Customer service or admin experience in housing is preferred; strong communication skills are essential.
- Other info: Part-time role with mandatory training for the first few weeks.
We’re looking for a Home Ownership Support Coordinator to join our client’s team. This role will support the Home Ownership Support Team, handling resale and staircasing instructions, general enquiries, caseload management, and reporting. Key Details: Temporary role from February to June (potential to extend) Part-time: 14 hours per week (Wednesdays & Fridays, 9 am – 5 pm) Hybrid working between Hammersmith, Kings Cross, and home Rates: £20.42 ph PAYE / £26.84 ph Umbrella Mandatory full-time training (35 hours per week) for the first 3-4 weeksYour Role: Be the first point of contact for customers, ensuring enquiries are handled efficiently. Manage resale and staircasing instructions, ensuring seamless customer experiences. Support inbox management, caseload assignment, and workload distribution. Maintain accurate records, manage invoices, and provide reports on team performance. Ensure excellent service delivery by adhering to customer satisfaction targets. Work collaboratively with internal and external stakeholders, including solicitors, valuers, and surveyors.What We’re Looking For: Experience in customer service or administrative support within housing or property. Strong organisational skills with the ability to manage competing priorities. Excellent written and verbal communication skills. Knowledge of Low-Cost Home Ownership products, particularly Shared Ownership, is desirable. Good IT skills, including proficiency in Microsoft Office (Excel, Word, Outlook).Why Apply? Work with a leading housing provider. Gain valuable experience in homeownership and property management. Opportunity to develop skills in customer service, reporting, and case management.? Take the next step in your career! Submit your CV today and contribute to delivering high-quality homeownership support. Apply now
Home Ownership Support Coordinator employer: Liquid
Contact Detail:
Liquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Support Coordinator
✨Tip Number 1
Familiarize yourself with Low-Cost Home Ownership products, especially Shared Ownership. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience in customer service or administrative support within housing or property. Be ready to share specific examples of how you've managed competing priorities and delivered excellent service.
✨Tip Number 3
Brush up on your IT skills, particularly in Microsoft Office applications like Excel, Word, and Outlook. Being proficient in these tools will be crucial for managing records and reporting effectively.
✨Tip Number 4
Prepare to discuss your organizational skills and how you handle caseload management. Think of strategies you've used in the past to ensure efficient workload distribution and customer satisfaction.
We think you need these skills to ace Home Ownership Support Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Home Ownership Support Coordinator position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative support, especially within housing or property. Use specific examples to demonstrate your skills in managing enquiries and caseloads.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter.
Tailor Your Application: Customize your CV and cover letter to align with the job requirements. Mention your familiarity with Low-Cost Home Ownership products and your proficiency in Microsoft Office, as these are desirable qualifications for the position.
How to prepare for a job interview at Liquid
✨Show Your Customer Service Skills
Since this role involves being the first point of contact for customers, be prepared to discuss your previous customer service experiences. Highlight specific examples where you efficiently handled enquiries or resolved issues.
✨Demonstrate Organisational Abilities
The job requires strong organisational skills to manage competing priorities. Be ready to share how you prioritize tasks and manage your time effectively, especially in a busy environment.
✨Familiarize Yourself with Home Ownership Products
Knowledge of Low-Cost Home Ownership products, particularly Shared Ownership, is desirable. Do some research on these topics and be prepared to discuss them during the interview to show your interest and initiative.
✨Prepare for Team Collaboration Questions
This role involves working collaboratively with various stakeholders. Think of examples from your past experiences where you successfully worked as part of a team, and be ready to discuss how you handle collaboration and communication.
