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For Companies At a Glance
- Tasks: Lead a dynamic Sales & Customer Service team, ensuring top-notch customer support and efficient operations.
- Company: Join BullionByPost, the UK's leading online precious metals retailer with a strong reputation for customer service.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team environment in a fast-paced business.
- Why this job: Be part of a growing company that values integrity, agility, and ambition while making bullion investment accessible.
- Qualifications: Proven experience in sales or customer service management; strong leadership and communication skills required.
- Other info: Some Saturday work is needed, but it's agreed in advance by rota.
The predicted salary is between 36000 - 60000 £ per year.
UK Sales Manager About Us BullionByPost is the UK’s leading online precious metals retailer, specialising in gold and silver investment products. Renowned for outstanding customer service, our mission is to make bullion investment accessible to everyone. As we grow, we’re looking for an experienced and motivated UK Sales Manager to lead our Sales & Customer Service team, drive revenue, and enhance customer satisfaction. About the Role We’re seeking a hands-on and driven individual to manage the day-to-day operations of our Sales and Customer Service team. Reporting to the Director of Sales & AI, you will ensure that customers receive exceptional service and that team performance aligns with our high standards. This role involves leading a team that primarily handles busy phone lines, managing a high volume of calls, and ensuring that customer queries are resolved efficiently. It’s a pivotal role, combining leadership, operational management, and direct customer engagement. While prior knowledge of the bullion industry isn’t essential; a keen interest in investing, economics, and the gold market is crucial. Some Saturday working is required, agreed in advance by rota. Key Responsibilities * Lead the Sales & Customer Service team, ensuring calls and emails are answered promptly and customer queries are resolved efficiently. * Monitor call statistics and ensure exceptional service delivery. * Conduct regular 1-2-1s and provide real-time feedback to support team development. * Engage with customers to stay attuned to their needs and expectations. * Identify and implement process improvements to enhance customer experience. * Manage refunds, goodwill gestures, and monitor review platforms such as Trustpilot. * Collaborate with Compliance to safeguard against fraud and uphold company policies. * Communicate brand messages, including updates on products and services, to customers. * Address team performance, conduct, and grievance matters with HR support as needed. * Present customer service performance updates to senior management. What We’re Looking For * Proven experience in a sales or customer service management role. * Exceptional leadership and communication skills. * Analytical mindset with the ability to assess team performance and implement improvements. * Passion for delivering excellent customer service and developing high-performing teams. * Interest in the bullion industry and awareness of market trends is highly desirable. What We Offer * Competitive salary and benefits package. * Opportunity to work in a fast-paced and growing business. * Collaborative and supportive team environment. * Training and development opportunities to further your career. If you’re ready to take on a challenging and rewarding role with the UK’s leading bullion retailer, apply today! About the Company Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost to become the UK’s no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry. We Value: * INTEGRITY – We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards. * AGILITY – With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving. * AMBITION – We push boundaries, make bold bets, and strive to be the best in every aspect. * CLARITY – Through straightforward communication and well-understood goals, we encourage ideas and value honesty. * EFFICIENCY – Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input. UK Sales Manager
Contact Detail:
Bullion By Post Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Sales Manager
✨Tip Number 1
Familiarise yourself with the bullion market and current trends. This knowledge will not only help you understand the products better but also demonstrate your genuine interest in the industry during interviews.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've improved team performance and customer satisfaction.
✨Tip Number 3
Showcase your analytical skills by being prepared to discuss how you would monitor call statistics and implement process improvements. Think of examples from your previous roles where you made data-driven decisions.
✨Tip Number 4
Engage with potential customers or industry professionals on platforms like LinkedIn. Building connections can provide insights into customer expectations and enhance your understanding of the market, which is crucial for this role.
We think you need these skills to ace UK Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service management. Use specific examples that demonstrate your leadership skills and ability to drive team performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your interest in the bullion industry. Mention how your background aligns with BullionByPost's mission and values, particularly around integrity and ambition.
Showcase Analytical Skills: Since the role requires an analytical mindset, include instances where you've assessed team performance or implemented process improvements. This will show your capability to enhance customer experience effectively.
Prepare for Potential Questions: Think about how you would address common challenges in sales management, such as handling high call volumes or resolving customer complaints. Be ready to discuss your strategies during the interview process.
How to prepare for a job interview at Bullion By Post
✨Show Your Leadership Skills
As a UK Sales Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific strategies you've used to motivate and develop your team.
✨Demonstrate Customer-Centric Thinking
Since customer service is a key part of this role, think about how you can showcase your commitment to exceptional customer service. Prepare examples of how you've resolved customer issues or improved customer satisfaction in previous roles.
✨Know Your Numbers
Familiarise yourself with key performance indicators relevant to sales and customer service. Be ready to discuss how you've used data to assess team performance and implement improvements. This will show your analytical mindset and ability to drive results.
✨Express Your Interest in the Bullion Industry
While prior knowledge of the bullion industry isn't essential, showing a keen interest in investing and market trends can set you apart. Research the current state of the gold and silver markets and be prepared to discuss your insights during the interview.
