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For Companies At a Glance
- Tasks: Manage service bookings and ensure customer satisfaction in a busy car dealership.
- Company: Join a dynamic car dealership known for its commitment to quality service.
- Benefits: Enjoy a competitive salary with opportunities for bonuses and career growth.
- Why this job: Be part of a supportive team where your skills can shine and make a difference.
- Qualifications: Previous experience as a Service Advisor and knowledge of DMS systems required.
- Other info: Full UK driving licence is essential; apply now to kickstart your career!
Service Advisor
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Basic Salary & OTE: £37,000
Location: Grays
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans
Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar xiskglj DMS System
Previous experience Upselling
Full manual UK Driving Licence
If you are interested in this Service Advisor position, please contact Kelsey @ Auto Skills and quote job number: 51043
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling works and service plans, being able to articulate how you’ve successfully upsold in previous roles can set you apart from other candidates.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide insights into the dealership's culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for common interview questions related to customer service scenarios. Being able to showcase your problem-solving skills and how you handle customer complaints will be crucial in demonstrating your suitability for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've successfully arranged bookings and upsold services in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your customer service skills and ability to meet customer requirements. Provide examples of how you've ensured efficient workshop loading and attended to customer needs in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Auto Skills UK
✨Show Your Enthusiasm
As a Service Advisor, your enthusiasm can set you apart. Make sure to express your passion for the automotive industry and your eagerness to help customers. A positive attitude can go a long way in making a great impression.
✨Demonstrate Your Experience
Be prepared to discuss your previous experience as a Service Advisor in detail. Highlight specific examples where you successfully managed bookings, upsold services, or resolved customer issues. This will show that you have the skills they are looking for.
✨Familiarise Yourself with DMS Systems
Since knowledge of systems like Kerridge, 1 link, or Pinnacle is essential, make sure you brush up on these or similar DMS systems before the interview. Being able to discuss your familiarity with these tools will demonstrate your readiness for the role.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the dealership's service department, team dynamics, and growth opportunities. This shows your interest in the position and helps you assess if it's the right fit for you.
