Business Administrative Apprentice - Crawley

Take your career further – Join Get Set UK as an Apprentice Business Administrator

An exciting opportunity for an organised and customer-focused individual who is looking to start their career in administration and join an award-winning organisation that provides an opportunity to work within the central support functions. You will enjoy interacting with people over the telephone and assisting in day-to-day admin duties.

What will the apprentice be doing?

• Ensure the branch is opened and closed while maintaining detailed logs in accordance with company policy
• Demonstrate commitment by organising Health & Safety folders and records in strict adherence to our H&S Policy
• Supervise visitor and customer access, with a vigilant eye on security to prevent breaches
• Efficiently manage branch phone communications, providing prompt and helpful responses to inquiries and ensuring seamless call transfers
• Provide support in sending posts to case managers
• Respond promptly and professionally to customer inquiries, providing helpful assistance and ensuring seamless call transfers
• Efficiently handle deliveries, oversee courier collections, and maintain organized booking records for our dynamic workspace
• Effectively manage the branch\\\\\\\’s petty cash, issuing vouchers and travel cards to customers, and conducting weekly reconciliations for business manager approval, ensuring smooth financial operations
• Proactively procure stationery and necessary supplies, keeping our workspace fully equipped and efficient
• Liaise with the marketing team for ordering marketing and/or Course materials

Handle Work Wise phone line calls:

• Take calls for the Work Wise line and ensure they are answered promptly within the defined timeframe
• Response to emails needs to be monitored and actioned accordingly
• Check the eligibility of referrals and assign them to dedicated Employment Specialist advisors for further processing
• Accurately update all relevant information in the system
• Possess basic IT skills to navigate through systems and databases
• Achieve agreed personal targets related to call handling and other relevant metrics

Compliance and audit administration:

• Assist in the administration of compliance and audit activities for the contract
• Ensure adherence to regulatory requirements and internal policies

CRM support:

• To ensure records are accurately updated on the CRM (Customer Relationship Management) system
• Weekly checks to support the Monthly submission to Work Wise Surrey County council

Ad hoc duties:

Perform ad hoc duties as required to support the Work Wise contract, demonstrating flexibility and adaptability to meet the evolving needs of the program.

Administrative support:

• Offer unwavering administrative support across diverse projects, using best practices to drive success
• Efficiently manage IT equipment for new team members and facilitate the smooth return of equipment from departing staff

What training will the apprentice take and what qualification will the apprentice get at the end?

• Upon completion of your apprenticeship you will achieve the Level 3 Business Admin Apprenticeship Standard
• You will be assigned a mentor who will work with you on a one to one basis
• There will be workshops that you need to attend remotely via Zoom
• In-house training will be given to support specifics of the role

Desired skills and personal qualities:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Motivated and enthusiastic

Qualifications:

• GCSE or equivalent English (Grade 4/C) essential
• GCSE or equivalent Maths (Grade 4/C) essential

Why choose Get Set UK?

Joining Get Set UK means choosing a career where your daily work truly matters. You’ll be part of a team that celebrates every success and shares a commitment to transforming lives. This is your opportunity to excel in a supportive, forward-looking environment, building a career with purpose and impact.

Apply today!

If you’re ready to bring your skills and passion to a team that values your dedication, don’t wait – apply now and start making a real difference in people’s lives.

As part of the Get Set UK team, you\\\\\\\’ll enjoy:

• Competitive salaries that appreciate your hard work and dedication.
• Comprehensive pension schemes designed for your future security.
• Healthcare packages that prioritise your wellbeing.
• Gym memberships to support your physical health and mental clarity.
• An inclusive employee forum where your voice is heard and valued.
• Continuous training and development opportunities to help you grow and succeed.

Get Set for a better tomorrow

Are you ready to make an impact and be part of a mission-driven team? Apply now and take the first step toward a rewarding career where your work truly matters.

See the Get Set story here:

Learn more about working at Get Set here:

We reserve the right to close applications early. Please apply early to avoid disappointment.

We are a Disability Confident Employer and welcome all applications. Get Set UK is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status . Our aim is to support and maintain the physical and mental health of all people at work. If you do need any reasonable adjustments as part of your application and recruitment process, please let us know at the outset and we will work hard to provide the right solution for you. This organisation is committed to safeguarding and promoting the welfare of learners/clients and expects all staff to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks. Get Set UK does not accept agency CVs unless specifically engaged on the role by the Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Get Set UK will consider these CVs as gifts and will not be responsible for any fees related to CVs received in this unsolicited manner .