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For Companies At a Glance
- Tasks: Be the go-to person for customers, solving problems and delivering top-tier service.
- Company: Join a dynamic, customer-first team focused on enhancing customer experiences.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and collaboration.
- Why this job: This role offers hands-on experience in customer support and a chance to make an impact.
- Qualifications: Exceptional communication skills, problem-solving ability, and a positive attitude are essential.
- Other info: Tech-savviness and teamwork are key; thrive independently while collaborating with others.
The predicted salary is between 28800 - 43200 £ per year.
This is an incredible opportunity for a Junior Customer Support Representative to be at the heart of a dynamic, customer-first team. You’ll be the go-to person for customers, ensuring they get the most out of the company’s products and services. If you thrive on solving problems, delivering top-tier service, and working in a fast-paced environment, this role is for you!
What You’ll Be Doing:
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Delivering first-class customer support – Answer queries via phone, email, and Teams with professionalism, speed, and enthusiasm.
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Empowering customers – Lead online training sessions and help new customers hit the ground running.
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Championing customer feedback – Spot patterns, report insights, and help shape product improvements.
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Collaborating across teams – Work closely with the Customer Success and Technical teams to resolve issues quickly.
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Supporting a seamless onboarding experience – Assist with documentation, invoicing, and setting up direct debits for new clients.
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Keeping records accurate and up to date – Use the company’s CRM system to log interactions meticulously.
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Enhancing customer resources – Help create and refine FAQs, support guides, and knowledge base articles.
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A customer-first mindset – You genuinely care about providing outstanding service.
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Exceptional communication skills – You can break down complex information into simple, clear advice.
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Problem-solving ability – You enjoy thinking on your feet and finding creative solutions.
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Tech-savviness – Comfortable using software and always keen to pick up new tools.
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Initiative and teamwork – You can work independently but also thrive in a collaborative team.
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Resilience and adaptability – You stay focused in a fast-moving environment.
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A positive, can-do attitude – You bring energy, enthusiasm, and a proactive approach to your work., Customer Support, Customer Service, SaaS Support, Technical Support, Client Support, Customer Success, CRM, Troubleshooting, Software Support, Onboarding, Training, Customer Engagement, Customer Experience, Problem-Solving, Communication Skills, Teamwork, Tech-Savvy
Junior Customer Support Representative employer: Be Technology
Contact Detail:
Be Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Support Representative
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you answer customer queries more effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by explaining complex topics in simple terms. This will prepare you for the kind of interactions you'll have with customers who may not be as tech-savvy.
✨Tip Number 3
Get comfortable with CRM systems and other software tools. Being tech-savvy is crucial, so take some time to explore similar platforms to boost your confidence.
✨Tip Number 4
Showcase your problem-solving skills by thinking of examples where you've successfully resolved issues in the past. This will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Junior Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, problem-solving, and communication skills. Use specific examples that demonstrate your ability to deliver top-tier service and work in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your customer-first mindset and tech-savviness.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and find creative solutions.
Highlight Team Collaboration: Emphasize your experience working in teams and your ability to collaborate effectively. Mention any instances where you worked closely with other departments to enhance customer experience.
How to prepare for a job interview at Be Technology
✨Show Your Customer-Centric Mindset
Make sure to express your genuine passion for customer service. Share examples of how you've gone above and beyond to help customers in the past, as this role is all about delivering first-class support.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to think on your feet and come up with creative solutions, as this is crucial for a fast-paced environment.
✨Communicate Clearly and Effectively
Practice breaking down complex information into simple terms. During the interview, focus on your communication skills by explaining your thought process clearly, as exceptional communication is key in this role.
✨Show Enthusiasm for Technology
Since the role requires tech-savviness, be ready to talk about your experience with software and any tools you've used in previous roles. Show your eagerness to learn new systems and how you adapt to new technologies.
