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- Tasks: Provide 1st Line IT support via phone, email, and desk-side.
- Company: Join a dynamic IT Services organization in Greater Manchester.
- Benefits: Earn up to £26,000 per year with additional benefits and flexible work options post-probation.
- Why this job: Be part of a supportive team, tackle diverse IT challenges, and grow your tech skills.
- Qualifications: Strong experience in 1st Line support and MS technologies like O365 and Windows.
- Other info: Must have a vehicle for occasional client site visits; on-site work required during probation.
Role: 1st Line Support/IT Support Engineer Location: Heywood, Greater Manchester (5 days per week on-site to start with and then some flexibility after probation) Salary: up to £26,000 per annum + benefits We are working with an IT Services organisation based in Greater Manchester, who require an IT Support Engineer to join their existing team. You will have a solid commercial experience of 1st Line/IT Support via phone, email and desk-side. The technology stack is all Microsoft, so you must have strong previous experience of MS technologies such as O365, Windows Desktop, Windows Server, Azure etc. You will join and be a team of 4 and will have responsibility for all IT issues for varying customers. Skills and experience required Strong 1st Line/IT Support experience Solid background of working with MS technologies Any experience of working with VMware would be beneficial Any experience of previously working within IT Service organisations (desirable)Please note, to be successful in the role and due to the needs of the client, you will need to be able drive and own your own vehicle, this is due to some work potentially being on client site, which is expected to be occasional. The role will be on-site 5 days per week during probation period, please consider this when applying for the position. The interview process will be 2 stages, the 1st will be Face to Face and the 2nd would be on MS Teams. If you are interested in the role and would like to apply, please click on the link for immediate consideration
IT Support Engineer employer: Jumar Solutions
Contact Detail:
Jumar Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Make sure you brush up on your knowledge of Microsoft technologies, especially O365, Windows Desktop, and Azure. Being able to demonstrate your hands-on experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Since the role requires driving to client sites occasionally, ensure that you have a valid driver's license and are comfortable discussing your availability for travel during the interview. This shows your readiness to meet the job's requirements.
✨Tip Number 3
Prepare for the face-to-face interview by practicing common IT support scenarios. Think about how you would troubleshoot specific issues and be ready to explain your thought process clearly and confidently.
✨Tip Number 4
Familiarize yourself with the company’s culture and values. During the interview, try to align your answers with what you learn about them, showing that you’re not just a fit for the role but also for the team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 1st Line Support/IT Support Engineer. Highlight your experience with MS technologies like O365, Windows Desktop, and Azure in your application.
Tailor Your CV: Customize your CV to emphasize your solid commercial experience in IT support. Include specific examples of how you've resolved issues via phone, email, and desk-side support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work within a team. Mention any relevant experience with VMware and working in IT service organizations.
Prepare for Interviews: Since the interview process consists of two stages, prepare for both face-to-face and MS Teams interviews. Practice common IT support scenarios and be ready to discuss your problem-solving skills.
How to prepare for a job interview at Jumar Solutions
✨Show Your Technical Skills
Make sure to highlight your experience with Microsoft technologies like O365, Windows Desktop, and Azure during the interview. Be prepared to discuss specific scenarios where you've successfully resolved IT issues using these tools.
✨Demonstrate Your Communication Skills
As a 1st Line Support Engineer, you'll be interacting with customers via phone and email. Practice explaining technical concepts in simple terms and be ready to showcase your ability to handle customer inquiries effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life IT support situations. Think of examples from your past experience where you solved problems or dealt with difficult customers, and be ready to share those stories.
✨Understand the Company Culture
Research the IT Services organisation you're interviewing with. Understanding their values and work environment will help you tailor your responses and show that you're a good fit for their team.
